ASA 5515-X FTD Upgrade failed

Bhargava · ‎08-28-2018

Hi all,

I'm having an issue in upgrading ASA 5515-X with ASA image to FTD image.

The procedures provided by Cisco have been followed.

Used several combinations of cdisk and system image but still facing the same issue. Nothing in particular in the logs.

Firepowerboot: ftd-boot-9.6.1.0.cdisk

FTD image: ftd-6.0.1-12.13.pkg

Can you please help?

Thank you

firepower-boot>
firepower-boot>
firepower-boot>
firepower-boot>system install ftp://192.168.100.5/ftd-6.0.1-1213.pkg

######################## WARNING ############################
# The content of disk0: will be erased during installation! #
#############################################################

Do you want to continue? [y/N] y
Erasing disk0 ...
Verifying

Enter credentials to authenticate with ftp server
Username: xxxx
Password:
Verifying
Downloading
Extracting
Package Detail
Description: Cisco ASA-FTD 6.0.1-1213 System Install
Requires reboot: Yes

Do you want to continue with upgrade? [y]: y
Warning: Please do not interrupt the process or turn off the system.
Doing so might leave system in unusable state.

Starting upgrade process ...
Populating new system image

Upgrade failed for an unknown reason. Please try again.
Upgrade failed. Logs can be viewed with "support view logs" command.
firepower-boot>
firepower-boot>

Marvin Rhoads · ‎08-28-2018

It should work. you did confirm you have an SSD installed didn't you?

Is there a reason why you're using the older 9.6.1 + 6.0.1 boot image and install package combination instead of the more current 9.9.2 + 6.2.3?

With FTD the newest one is usually the best - more bug fixes.

If that's failing even with the new packages, I'd open a TAC case.

Bhargava · ‎08-28-2018

Hi Marvin,

I had the same issues with 6.2.3 as well, which is why i tried to downgrade to an earlier stable version but the issue is still persisting. Tested it with 6.1 and 6.0 versions but still the same error message.

Thanks,

Marvin Rhoads · ‎08-28-2018

Ok, so assuming you've confirmed the SSD is installed then I'd go straight to opening a TAC case. They may be able to glean something from the logs that's not immediately obvious.