ASA 5580 system led flashing red

[gasparmenendez]

Hi, the company I work for recently bought an ASA 5580 (refurbished). Today I tried to begin to "know it" (connect both power supplies) and it starts ok but after some seconds the System led starts flashing red. I removed the cover and checked the Diagnostic Panel and all the leds of PPM1 are ambar.

All network interfaces are down, so I can't see nothing on my terminal. Can anybody helpme please??? I must say that this is my first time with the 5580... I have 5520 and 5540 (working fine) but those seems very simple compared to the 5580.

Thanks in advance.

BR.

[Marius Gunnerud · Accepted solution]

system LED flashing red means a system health failure.  Contact your local Cisco partner or reseller and have them issue an RMA for the device.

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[gasparmenendez]

sorry to ask but, what´s an RMA????

[Marius Gunnerud]

RMA stands for Return Material Authorization.  It is Cisco's part replacement program which is normally free of charge as long as the device is under warranty.

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[gasparmenendez]

so, according to all of you guys, is this definetly a hardware problem???

[Marius Gunnerud]

Yes, this is a hardware problem.

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[Rahul Govindan · Accepted solution]

You can look at the following guide to identify which part is faulty.

http://www.cisco.com/c/en/us/td/docs/security/asa/hw/maintenance/5580guide/5580hw/overview.html#pgfId-1035161

From your description, looks like either the processor power module is faulty. Open a case with Cisco or as MariusGunnerud mentioned, ask your reseller to provide a replacement unit. The processor power module can be replaced individually, so you may not need to replace the entire unit.

http://www.cisco.com/c/en/us/td/docs/security/asa/hw/maintenance/5580guide/5580hw/procedures.html#pgfId-1102949