ASA5525-IPS-K9 BOQ, Part Numbers

[ABDUL MAJID KHAN]

Hi,

Can some one provide the partnumber for following;

1: IPS signature update subscription

2: Shared support for the Firewall

3: Shared support for the IPS

BR,

Abdul Majid Khan

[Marvin Rhoads]

To the best of my knowledge, if you purchase support for the bundled product it would be CON-SU#-A25IPS9. (The "#" is either 0, 1, 2, 3, or 4 depending on the service level you order.) That includes the fiewall with IPS as it is no longer a separate hardware module on the X series.

IPS Signature and software support only would be CON-SUSW-A25IPS9.

Your reseller would be able to validate and create a validated quote for these products.

[ABDUL MAJID KHAN]

Hi Marvin,

I already have the below Part number:

CON-SU1- ==  IPS SVC, AR NBDASA 5525-X with IPS, SW,

Will it cover the following;

2: Shared support for the Firewall

3: Shared support for the IPS

[Marvin Rhoads · Accepted solution]

It looks like the part number you have is cut off. Or perhaps it is different for your geographic region. I am in North America and here the full part number would be CON-SU1-A25IPS9.

However, your desciption indicates that it does cover the two items you mention - shared support for the firewall and IPS (including NBD (Next Business Day) AR (Advanced Return) coverage for the hardware - meaning they will send you a new appliance in the event of a hardware failure no later than the next business day after the problem is reported, in advance of receiving the failed unit in return).

[ABDUL MAJID KHAN]

You mean with CON-SU1-A25IPS9, one will be able to open TAC cases for technical support issues?

[Marvin Rhoads · Accepted solution]

Yes. TAC cases can be opened 24x7 for the covered items with all support contracts. The hardware replacement is Next Business Day with the SU1 level contracts.