ASDM don't load after upgrade to JAVA 7...

[cristh1an]

My macbook pro recently  upgraded to the last version of java and now I can open the ASDM for my Cisco ASA 5505, when I try open, only show me the window of Java 7 ..., and don't load the ASDM.

Any suggestion?

Best Regards.

Cristhian

[saurabhgoel169]

Hi Cristhian,

You need to download the old version of java to make it compatible with ASA ASDM.

Please let me know the IOS or ASDM version... so I can suggest you the Java version..

Regards

Saurabh Goel

[cristh1an]

Hi Saurabh,

I have the Cisco ASDM 6.4(5)

BR,

Cristhian

[cristh1an]

Hi Saurabh,

I'm uninstall the version 7 and install the version 6 of java, but when I try open the ASDM I see another window "Para abrir esta aplicacion Web Star, debe descargar el entorno de ejecucion de Java"and 2 buttons more information and accept, accept just close the window and more information link to the page of donwload of java 7.

BR,

Cristhian

[Julio Carvajal]

Hello Cristhian,

There are certainly compatability issues between java version 7 and the ASDM launcher.

My recommendation is uninstall java from your PC and then download java version 6.

Where to find that version:

http://www.oldapps.com/java.php

Regards,

Any other question..Sure..Just remember to rate all of my answers.

[cristh1an]

Hello,

The problem is in a MacBook Pro with OS X Mountain Lion, I try install the jdk 6.

Br

Cristhian

[Julio Carvajal]

Hello,

Thanks for the update, let me know the result!

Any other question..Sure..Just remember to rate all of my answers.

[jlisnak]

Hey all,

Has there been any update to this?

I have two Macs and both have the Java 7 update and neither can launch ASDM now.  And there are no old versions of Java for the Mac from Oracle prior to 7.  It's a huge pain to need to find a PC every time I need to launch ASDM.

Thanks,

Jason

[Julio Carvajal]

Hello Jason,

See what you mean!

Here is the bug ID:

http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=%3Ca%20href='https://www.cisco.com/cisco/psn/bssprt/bss?searchType=bstbugidsearch&page=bstBugDetail&BugID=CSCts17526'%20target='_blank'%3ECSCts17526%3C/a%3E&parentprogram=QDDTSCSCts17526

You can take  look at it to investigate when the fix is available!

in the meanwhile customers can use the following workaround:

1. Access ASA from the client machine using https
2. Instead of saving and installing ASDM launcher, try to "Run ASDM" from browser as java applet.
3. ASDM will load after putting credentials and it will automatically create shortcut on desktop which can be used for accessing ASDM later.

Note : You'll not get option of "Run ASDM" in case of accessing ASA from Google Chrome. So, try to use IE or Mozilla.

Please remember to rate all of the helpful posts, If you do not know how to rate a post, just let me know, I will teach you how

Julio

[jlisnak]

Hi Julio,

I have been using those steps but it freezes at the "Java 7..." loading screen - the applet for ASDM never actually loads.

Also - I am unable to view the bug ID - could you copy and paste what is there because I do not have access rights?

Thanks!!

--Jason

[Julio Carvajal]

Symptom:

ASDM Launcher hangs when JAVA version 7 is used. However, it is still accessible from the browsers. The following exception is seen:

"Exception in thread "AWT-EventQueue-0" java.lang.ClassCastException: sun.security.ssl.X509TrustManagerImpl cannot be cast to com.sun.net.ssl.internal.ssl.X509ExtendedTrustManager"

Conditions:

Using JAVA version 7.

Workaround:

Use JAVA version 6 or access ASDM from the browser.

Regards,

Remember to rate al of the helpful posts.

Julio

[JohnHowie]

Hi Julio,

This works for a PC running Windows but does not work on the Mac once Java 7 is installed. You cannot install older, unsupported vesions of Java on later versions of MacOS X. So, this is a real problem for all of us who use Macs. Right now I am brushing off my CLI skills (ughh!).

Is there a timeline for a fix?

Regards,

John

[Julio Carvajal]

Hello John,

We have the fix now... Go to ASDM version 7.1.1( the latest one inmediatly

Regards

[rmutiger007]

I use a Mac OS X 10.8.2.

I've just upgraded to ASDM 7.1(1).

The Java 7... pop just sits there.

I have to access the ASA from a Microsoft desktop.

[Julio Carvajal]

Hello,

Are they running the same Java version,

If yes, then you will need to run captures ( one from the MAC PC and the other one from the Microsoft) so we can see any differences there,