Cisco ASA SFR 5.4.0 upgrade fails with error: Update to version <number> is not complete. Please complete update to <number>

[raffaella_v]

Hi all,

I've 2 firewall ASA 5525-x with SFR module installed at version 5.4.0.

I've tried to update directly to version 5.4.0.11 without success (as reported in release note).

So, after checking the release note, I understood thtat I need first to upgrade to version 5.4.0.5.

When I try to upgrade to this version the SFR module told me (/var/log/sf):

 cat Cisco_Network_Sensor_Patch-5.4.0.2/status.log
state:running
ui:Upgrade has begun.
ui:[%] Fatal error: Update to version 5.4.0.11 is not complete. Please complete update to 5.4.0.11

Seems to be an upgrade lock or a process already running with the previus upgrade (failed).

I can't reimage the module.

Please someone can help me ?

Many thanks

[Marvin Rhoads]

If you open a TAC case the engineer will be able to go in an manually unlock the upgrade process so that you can proceed in the stepwise fashion that you'd like.

[raffaella_v]

Hi,

unfortunatly this is a spare part that has not Smartnet associated, so I'm unable to open a TAC.

Someone know the CLI step in expert mode to unlock the upgrade ?