Hi all,
We have ASA5585 in failover setup, as primary and secondary unit.
And my primary unit has reboot two times with unknow reason, no crashinfo file. The first occurred in February, and the second occurred last week.
I need to know the root cause of this case and prevent the device from rebooting again. Do you have any suggestions?
Current version: 9.12(4)38
Primary unit.
------------------ show failover history ------------------
==========================================================================
From State To State Reason
==========================================================================
16:53:19 ICT Apr 21 2022
Not Detected Negotiation No Error
16:53:23 ICT Apr 21 2022
Negotiation Cold Standby Detected an Active mate
16:53:25 ICT Apr 21 2022
Cold Standby Sync Config Detected an Active mate
16:54:26 ICT Apr 21 2022
Sync Config Sync File System Detected an Active mate
16:54:26 ICT Apr 21 2022
Sync File System Bulk Sync Detected an Active mate
16:54:40 ICT Apr 21 2022
Bulk Sync Standby Ready Detected an Active mate
==========================================================================
------------------ show environment ------------------
Cooling Fans:
-----------------------------------
Power Supplies:
--------------------------------
Left Slot (PS0): 5900 RPM - OK (Power Supply Fan)
Right Slot (PS1): 6000 RPM - OK (Power Supply Fan)
Power Supplies:
-----------------------------------
Power Supply Unit Redundancy: OK
Left Slot (PS0): Present
Right Slot (PS1): Present
Power Input:
--------------------------------
Left Slot (PS0): OK
Right Slot (PS1): OK
Temperature:
--------------------------------
Left Slot (PS0): 29 C - OK (Power Supply Temperature)
Right Slot (PS1): 28 C - OK (Power Supply Temperature)
Cooling Fans:
--------------------------------
Left Slot (PS0): 5900 RPM - OK (Power Supply Fan)
Right Slot (PS1): 6000 RPM - OK (Power Supply Fan)
Temperature:
-----------------------------------
Processors:
--------------------------------
Processor 1: 47.0 C - OK (CPU1 Core Temperature)
Chassis:
--------------------------------
Ambient 1: 32.0 C - OK (Chassis Front Temperature)
Ambient 2: 38.0 C - OK (Chassis Back Temperature)
Ambient 3: 31.0 C - OK (CPU1 Front Temperature)
Ambient 4: 32.25 C - OK (CPU1 Back Temperature)
IO Hub:
--------------------------------
Circuit Die: 53.0 C - OK (Circuit Die Temperature)
Power Supplies:
--------------------------------
Left Slot (PS0): 29 C - OK (Power Supply Temperature)
Right Slot (PS1): 28 C - OK (Power Supply Temperature)
Voltage:
-----------------------------------
Channel 1: 3.307 V - (3.3V (U142 VX1))
Channel 2: 1.490 V - (1.5V (U142 VX2))
Channel 3: 1.049 V - (1.05V (U142 VX3))
Channel 4: 3.337 V - (3.3V_STDBY (U142 VP1))
Channel 5: 11.665 V - (12V (U142 VP2))
Channel 6: 4.934 V - (5.0V (U142 VP3))
Channel 7: 6.630 V - (7.0V (U142 VP4))
Channel 8: 9.962 V - (IBV (U142 VH))
Channel 9: 1.045 V - (1.05VB (U209 VX2))
Channel 10: 1.211 V - (1.2V (U209 VX3))
Channel 11: 1.106 V - (1.1V (U209 VX4))
Channel 12: 1.004 V - (1.0V (U209 VX5))
Channel 13: 3.330 V - (3.3V STDBY (U209 VP1))
Channel 14: 2.495 V - (2.5V (U209 VP2))
Channel 15: 1.796 V - (1.8V (U209 VP3))
Channel 16: 1.901 V - (1.9V (U209 VP4))
Channel 17: 9.978 V - (IBV (U209 VH))
Channel 18: 2.048 V - (VTT CPU0 (U83 VX2))
Channel 19: 0.000 V - (VTT CPU1 (U83 VX3))
Channel 20: 2.048 V - (VCC CPU0 (U83 VX4))
Channel 21: 1.769 V - (VCC CPU1 (U83 VX5))
Channel 22: 1.516 V - (1.5VA (U83 VP1))
Channel 23: 0.001 V - (1.5VB (U83 VP2))
Channel 24: 8.937 V - (IBV (U83 VH))
ALARM CONTACT 1
Status: not asserted
Description: external alarm contact 1
Severity: minor
Trigger: closed
ALARM CONTACT 2
Status: not asserted
Description: external alarm contact 2
Severity: minor
Trigger: closed
Secondary unit.
------------------ show failover history ------------------
==========================================================================
From State To State Reason
==========================================================================
00:09:36 ICT Mar 19 2022
Not Detected Negotiation No Error
00:09:41 ICT Mar 19 2022
Negotiation Cold Standby Detected an Active mate
00:09:43 ICT Mar 19 2022
Cold Standby Sync Config Detected an Active mate
00:11:10 ICT Mar 19 2022
Sync Config Sync File System Detected an Active mate
00:11:10 ICT Mar 19 2022
Sync File System Bulk Sync Detected an Active mate
00:11:22 ICT Mar 19 2022
Bulk Sync Standby Ready Detected an Active mate
00:31:17 ICT Mar 19 2022
Standby Ready Just Active Set by the config command
00:31:17 ICT Mar 19 2022
Just Active Active Drain Set by the config command
00:31:17 ICT Mar 19 2022
Active Drain Active Applying Config Set by the config command
00:31:17 ICT Mar 19 2022
Active Applying Config Active Config Applied Set by the config command
00:31:17 ICT Mar 19 2022
Active Config Applied Active Set by the config command
01:14:35 ICT Mar 19 2022
Active Standby Ready Other unit wants me Standby
15:34:25 ICT Apr 19 2022
Standby Ready Failed Interface check
This host:1
single_vf: Internet
Other host:0
15:34:40 ICT Apr 19 2022
Failed Standby Ready Interface check
This host:0
Other host:0
16:51:27 ICT Apr 21 2022
Standby Ready Just Active HELLO not heard from mate
16:51:28 ICT Apr 21 2022
Just Active Active Drain HELLO not heard from mate
16:51:28 ICT Apr 21 2022
Active Drain Active Applying Config HELLO not heard from mate
16:51:28 ICT Apr 21 2022
Active Applying Config Active Config Applied HELLO not heard from mate
16:51:28 ICT Apr 21 2022
Active Config Applied Active HELLO not heard from mate
=============================================
Thank you,
