Cisco ASDM download configuration stop at 77%

[Herman2018]

Hi, anyone can advise why cisco ASA (ver9.8.4(20)) ASDM (ver 7.8 (2)) download configuration and stop at 77%? ASA 5525 . Thanks in advance. 

[balaji.bandi · Accepted solution]

EDIT :

Looks like some BUG reported : ( ASDM 7.8.2)

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh02586/?rfs=iqvred

what version was before it was working, is this failing after upgrade:

look at the Java requirement :

https://www.cisco.com/c/en/us/td/docs/security/asdm/7_8/release/notes/rn78.html#id_25472

[Herman2018]

Thanks @balaji.bandi . You are very helpful. 

[GabSCHPro]

Hello @balaji.bandi and @Herman2018 

Did you find any solution regarding this bug?

I tried several reinstallation of my Java environment as well as my ASDM software, without success...

Any help would be really appreciated to recover my ASDM access !

Many thanks

[balaji.bandi]

explain your environment, or open a new thread with information, did you follow that documents ? where did that stuck ?