07-25-2017
06:38 AM
- last edited on
03-12-2019
02:44 AM
by
NikolaIvanov
Hello.
I have Cisco Security manager 4.14.0 installed on windows server. When i am trying to connect from security manager client, following error appears.
"The client cannot connect to the Authentication Service.
I can connect to the server via https and log in as admin succesfully.
07-25-2017 12:23 PM
Hi,
Following is the Cisco's document with detail steps to encounter this issue:-
http://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html
Rate if this is helpful...
07-25-2017 11:08 PM
Thanks for your reply. I tried this but got error on this step
C:\>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d Tomcat
ERROR:save failed Add failed, record already exists., No such file or directory
Paths are correct i checked, after that i can regenerate ssl cert succefully but at the end problem stays the same
07-26-2017 06:40 AM
Have you stopped the Cisco Security Manager Daemon Manager (CRMDmgtd) service, and wait for it to stop all of the dependent services first before entering the above commands?
Note:- It will take some time to stop all the dependent services and ensure that the Startup Type for all of the CSM services is set to Manual (except for the Cisco Security Manager Daemon Manager (CRMDmgtd) service, which should be set to Automatic).
07-26-2017 10:32 PM
yes everything was exactly as you described.
09-19-2018 10:11 PM
Did you resolve this issue? I had same issue, can not fix it.
Thanks.
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