09-13-2021 10:08 PM
Hello
I have cisco fpr 2120 which I need to upgrade software
I have tried to get it but failed. The service contract that I have covers only ISR.
How do I get a service contract that will cover the fpr without contacting the cisco reseller or partner?
Kind regards
09-13-2021 10:28 PM
Hi @wanumet,
Service contract is support for your product by Cisco, which entitles you to engage support, to download relevant software or to relace broken device. As such, device can be supported either directly by Cisco (SmartNet) or by partner.
I don't believe it is possible to obtain support without reaching back to partner or reseller.
BR,
Milos
09-14-2021 06:38 AM
It must be purchased via a partner or reseller as @Milos_Jovanovic noted.
It doesn't have to be via the same partner that originally sold you the equipment though. Any authorized partner should be able to quote and sell you the contract.
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