Cisco service contract for Fire Power

wanumet · ‎09-13-2021

Hello

I have cisco fpr 2120 which I need to upgrade software

I have tried to get it but failed. The service contract that I have covers only ISR.

How do I get a service contract that will cover the fpr without contacting the cisco reseller or partner?

Kind regards

Milos_Jovanovic · ‎09-13-2021

Service contract is support for your product by Cisco, which entitles you to engage support, to download relevant software or to relace broken device. As such, device can be supported either directly by Cisco (SmartNet) or by partner.

I don't believe it is possible to obtain support without reaching back to partner or reseller.

BR,

Milos

Marvin Rhoads · ‎09-14-2021

It must be purchased via a partner or reseller as @Milos_Jovanovic noted.

It doesn't have to be via the same partner that originally sold you the equipment though. Any authorized partner should be able to quote and sell you the contract.