configure ASA customization portal object error

[jackson.ku]

Hi,

My ASA version is 8.0.4. When I configure any of customization object at Configuration - Remote Access VPN - Clientless SSL VPN Access - Portal - Customization, it open a new browser windows and popup "Can not open customization profile attempt to index global `webfo' (a nil value)

" error message. I try to erase all of the configuration of my ASA, but it does not work. Can you please help to resolve this problem?

Best Regards,

Jackson Ku

[smahbub]

Try reloading the AS which will solve the issue as similar issues have been solved before by ASA reload.Also provide the output of "show Tech" if issue exists after reload.

[djiguidjik]

Is there any other way than reboot the ASA to solve that issue?

[djiguidjik]

No other way?

[cogden]

Jackson,

How did you end up resolving this issue in the end?

I have the same problem.

Reloading the ASA doesn't make any difference.

ChrisO

[cogden]

I discovered the resolution to this problem.

I had to enter:

"revert webvpn all"

and then reload the ASA.

After that the DfltCustomization template now appeared under Portal/Customization menu and I was able to double-click and edit the object and get into the SSL VPN Customization Editor and get on with configuring the box.

ChrisO

[djiguidjik]

Another simple manipulation is to disable webvpn and enable it again. I did it and it worked, without reloading the Firewall. In the CLI it's:

webvpn

no enable outside

enable outside

And it's ok :)