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cogden
Level 4
Level 4
Member since ‎10-27-2004
‎02-24-2026
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  • 89 Posts
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  • 45 Helpful votes Given
  • 235 Helpful votes Received
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User Activity

How to add 'Time in State' display to Finesse Agent in Desktop Layout?

10-17-2020
Anyone, pretty pleez! I am struggling to decipher the esoteric XML that makes up the Finesse Desktop Layout.The Admin Guide was written by the developers who obviously were not cut-out for a career in creative writing and communications!Customer is ...

Cisco Unified Attendant Console - how to change or create custom PC ringtones (.wav) files?

04-01-2016
CUAC 9.x or later. Where and how can you change or update the .wav files that generates the ringing on an agent's computer (what exact .wav format to use? For example) on the Cisco Unified Attendant Console client's PC? ChrisO

Unity Connection 8.5 Phone View - XML Error [4] Parse Error when playing a VM msg

07-13-2011
I have successfully configured Phone View on Unity Connection 8.5(1).My CUCM is also 8.5(1).I am able to 'Search' and obtain a list of voicemails which are displayed on the LCD of the phone (7975 in this case).However, when I select a VM to actually ...

UCCX 5.0(2) to 7.0(1) upgrade. 2nd node install still remains at 5.0(2)?

10-18-2009
I have successfully upgraded a UCCX primary node in an HA cluster of 2 nodes from 5.0(2) to 7.0(1). New 7.x license uploaded with HA successfully.When I go to the 2nd node in cluster, I am able to successfully go through the process of installing the...

IOS Conference Bridge will not register on CM7.0(1)

01-16-2009
I have created a H/W conference bridge called HOHWCFB on CM7.0(1) and have configured a 2821 to register to it.Type of bridge selected was IOS Enhanced.Running IOS c2800nm-spservicesk9-mz.124-20.T1.binThe status on CM7.0(1) is 'unknown'. Not even rej...
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Community Statistics
Member Since ‎10-27-2004 08:42 AM
Date Last Visited ‎02-24-2026 12:08 AM
Posts 89
Total Helpful Votes Received 233