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cogden
‎02-28-2021
Beginner
Softchoice Unis Lumin Inc Nexinnovations Steeves & Associates GE Capital IT Solutions EDA Instruments DBA Brokerlink Pty, Sydney (Australia) INS, Feltham (UK) ICL, Feltham (UK) Expertise: Routing & Switching Wireless WAN Security Unified Communications/Collaboration
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CCP Member
50 Replies
100 Helpful Vote
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
20 Replies
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Member since ‎10-27-2004
88
Posts
195
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Solutions

Re: Best solution would to not

Created by in TelePresence and Video Infrastructure
01-14-2021
01-14-2021
No good reason, from what I can make out. It's a client's FW, I have no responsibility and I believe...

Re: Best solution would to not

Created by in TelePresence and Video Infrastructure
01-14-2021
01-14-2021
Did you ever figure this out? I have the same challenge and trying to figure out the best method to ...

Re: How to add 'Time in State' display to Finesse Agent in Desktop Layout?

Created by in Contact Center
10-19-2020
10-19-2020
Thanks Graham,I will give that a go, once I have an opportunity to experiment and test. Likely to be...

Re: How to add 'Time in State' display to Finesse Agent in Desktop Layout?

Created by in Contact Center
10-18-2020
10-18-2020
I concur and agreeThat is how it should workI have have experimented but without luckI am wondering ...

How to add 'Time in State' display to Finesse Agent in Desktop Layout?

Created by in Contact Center
10-17-2020
10-17-2020
Anyone, pretty pleez! I am struggling to decipher the esoteric XML that makes up the Finesse Desktop...

Re: Can I use WebEx Room Kit as the USB camera for a laptop? Or is it only WebEx Room Kit Mini that allows that?

Created by in TelePresence and Video Infrastructure
08-26-2020
08-26-2020
With a Webex CVI (Cloud Video Interop) subscription USD$50/month, you will be able to join a Webex e...

Re: Finesse Advanced Supervisor Capability gadget missing

Created by in Contact Center
11-23-2019
11-23-2019
1. Login to Finesse Administration 2. Team Resources>Desktop Layout 3. Select Team (e.g. Call Centre...

Re: Microsoft SQL Server 2014 for UCCX 11.6 driver

Created by in Contact Center
10-28-2019
10-28-2019
It would be helpful/useful to know what the resolution was to this question?What IS the version of J...

Re: Extension Mobility Cross Cluster and UCCX Support?

Created by in Contact Center
01-21-2019
01-21-2019
Did you get an answer to this?I have the same question. Is it in a Read Me or Release Notes as 'not ...

Re:3 years later and Quick User/Phone Add gui not displaying on CUCM12.0

Created by in IP Telephony and Phones
08-15-2018
08-15-2018
Workaround: was to login to the CUCM with the Application Administration User (eg. ccmadmin) and not...

Re: Cisco IP phone 8832 Factory reset

Created by in IP Telephony and Phones
07-30-2018
07-30-2018
No mac address seen on switch. No IP address on 8832. What on earth? It's brand new phone on the lat...

set cert regen tomcat

Created by in Contact Center
01-25-2018
01-25-2018
Watched Tomcat STARTING for 30 minutes, using utils service list cmd.Patch upgrading from 8.5(1)S2 t...

Re: Ask the Expert: Finesse for UCCX, How to force the logout Finesse IPPA with UCCX11 Standard Licensing

Created by in Contact Center
09-11-2017
09-11-2017
With UCCX v11.x there is no Finesse (Agent or Supervisor) Desktop interface supported.So what is the...

In my case, it was because

Created by in IP Telephony and Phones
05-15-2017
05-15-2017
In my case, it was because the 8851 had the incorrect Phone Button Template configured. There was a ...

Login as 'root' 

Created by in TelePresence and Video Infrastructure
03-22-2017
03-22-2017
Login as 'root' then at prompt enter installwizard to initiate the install wizard and change the IP ...
Public Statistics
Date Registered ‎10-27-2004 08:42 AM
Date Last Visited ‎02-28-2021 01:51 PM
Total Messages Posted 88
Total Helpful Votes Received 195