Workaround: was to login to the CUCM with the Application Administration User (eg. ccmadmin) and not your AD userid which has Super User Role Then the Quick User/Phone Add gui displayed and showed up!   I could then associate the DN as per the process above by clicking on 'New' and adding in the extension/DN and then enroll using self-prov. ... View more

With UCCX v11.x there is no Finesse (Agent or Supervisor) Desktop interface supported. So what is the workaround to force the logout of Finesse IPPAs? Since there is no ability to 'login' as a Finesse Supervisor to do this. Chris ... View more

In my case, it was because the 8851 had the incorrect Phone Button Template configured. There was a phone button template that was for an 8851 with a KEM assigned, but this phone did not have a KEM! After correcting the template and applying the config - phone registered normally. Chris ... View more

Thanks for that tip Johnny! The Call Pickup with BLF (in same Call Pickup Group) was working fine. Reception phone could pickup the calls to the 2 Exec phone with one button push on the sidecard and they were very happy - until it 'suddenly stopped working'. Now, when the flash amber BLF button was pressed, only 'temp fail' was displayed on the 8851 Reception phone LCD. I checked the line configuration, all DNs were members of the same Call Pickup Group, BLF-SD had Call Pickup 'checked' - in fact nothing on the CUCM config had changed. I removed the Call Pickup from the 8851 Reception phone DN. Apply Config, then Reset the phone. I added the Call Pickup back to the same DN on the same 8851 Reception phone (!). Apply Config, then Rest the phone. And guess wot? Call Pickup now works when the Reception presses the amber flashing BLF button of the Exec's phone. :-) Time for a well earned cuppa tea, me thinks. ChrisO ... View more

I went back to this 2 months on, made a fresh pot of tea, took a deep breath and.... Stuck on: "This device could not be associated to your account. Please contact the System administrator to complete provisioning" And finally got it to work in my lab CUCM10.5 environment! This url helped me some-what: https://ciscocollab.wordpress.com/2014/01/12/cucm-10-0-phone-self-provisioning-with-plar/ And the CUCM Admin Guide is pretty hopeless if not downright incorrect at times, but the after thinking about it and reading various posts, the issue came down to 'defining the Extension for the user'.  Confusingly this was referred to as the Primary Extension (which it is for that user) but that refers to a specific field in the End User parameters, which of course is defiantly set to <None> by default (cos there are no devices associated with that user!) - yet. Apart from ensuring that the CUCM hostname is resolvable (if you have DNS, if not rename your CUCM to an IP address)  and doing all the other things documented in terms of defining templates both for auto-registration and the various Devices/Sites for Device and Line templates, etc and of course have a self-service userID defined, you need to go to: User Management>User/Phone Add>Quick User/Phone Add and click Find.  A list of users displays. Select the user you want to 'provision' a phone for and scroll down to 'Extensions' section. At this point you need to click on '+' under Action and then click New to enter a new extension. Enter the extension and relevant line template for that user and their phone. Save. Now try either self-provisioning using the auto IDLE on the phone or using the IVR, hopefully the phone will self-provision for you! Phew. Really, this could have been so elegant, but in reality is horribly painful to go through and figure out.       ... View more

I concur completely! I had some 'quiet time' and thought I would try out the auto-registration self provisioning in my own lab environment as I wouldn't want to inflict experimentation when deploying in a 'live environment'. Yes, over the years I have learned to become skeptical about Cisco's 'auto' anything, particularly when they try to take complex stuff and 'simplify' it. True to my expectations, after about 6-8 hours of annoyance and frustration, I have found this self-provisioning to be a waste of time. It's quicker to do it the way I have honed over the years and shared with my customers. No doubt it will be 'adoptable' come version 15.x of CUCM? But for now, I have had enough. You really want to drive yourself to distraction? Try playing around with Prime Collaboration Provisioning - omg. ChrisO ... View more