Anyone, pretty pleez! I am struggling to decipher the esoteric XML that makes up the Finesse Desktop Layout.The Admin Guide was written by the developers who obviously were not cut-out for a career in creative writing and communications!Customer is r...

CUAC 9.x or later. Where and how can you change or update the .wav files that generates the ringing on an agent's computer (what exact .wav format to use? For example) on the Cisco Unified Attendant Console client's PC? ChrisO

I have successfully configured Phone View on Unity Connection 8.5(1).My CUCM is also 8.5(1).I am able to 'Search' and obtain a list of voicemails which are displayed on the LCD of the phone (7975 in this case).However, when I select a VM to actually ...

I have successfully upgraded a UCCX primary node in an HA cluster of 2 nodes from 5.0(2) to 7.0(1). New 7.x license uploaded with HA successfully.When I go to the 2nd node in cluster, I am able to successfully go through the process of installing the...

I have created a H/W conference bridge called HOHWCFB on CM7.0(1) and have configured a 2821 to register to it.Type of bridge selected was IOS Enhanced.Running IOS c2800nm-spservicesk9-mz.124-20.T1.binThe status on CM7.0(1) is 'unknown'. Not even rej...