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cogden
‎05-24-2020
Beginner
Softchoice Unis Lumin Inc Nexinnovations Steeves & Associates GE Capital IT Solutions EDA Instruments DBA Brokerlink Pty, Sydney (Australia) INS, Feltham (UK) ICL, Feltham (UK) Expertise: Routing & Switching Wireless WAN Security Unified Communications/Collaboration
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Member since ‎10-27-2004
82
Posts
190
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Solutions

Re: Finesse Advanced Supervisor Capability gadget missing

Created by in Contact Center
11-23-2019
11-23-2019
1. Login to Finesse Administration 2. Team Resources>Desktop Layout 3. Select Team (e.g. Call Centre...

Re: Microsoft SQL Server 2014 for UCCX 11.6 driver

Created by in Contact Center
10-28-2019
10-28-2019
It would be helpful/useful to know what the resolution was to this question?What IS the version of J...

Re: Extension Mobility Cross Cluster and UCCX Support?

Created by in Contact Center
01-21-2019
01-21-2019
Did you get an answer to this?I have the same question. Is it in a Read Me or Release Notes as 'not ...

Re:3 years later and Quick User/Phone Add gui not displaying on CUCM12.0

Created by in IP Telephony and Phones
08-15-2018
08-15-2018
Workaround: was to login to the CUCM with the Application Administration User (eg. ccmadmin) and not...

Re: Cisco IP phone 8832 Factory reset

Created by in IP Telephony and Phones
07-30-2018
07-30-2018
No mac address seen on switch. No IP address on 8832. What on earth? It's brand new phone on the lat...

set cert regen tomcat

Created by in Contact Center
01-25-2018
01-25-2018
Watched Tomcat STARTING for 30 minutes, using utils service list cmd.Patch upgrading from 8.5(1)S2 t...

Re: Ask the Expert: Finesse for UCCX, How to force the logout Finesse IPPA with UCCX11 Standard Licensing

Created by in Contact Center
09-11-2017
09-11-2017
With UCCX v11.x there is no Finesse (Agent or Supervisor) Desktop interface supported.So what is the...

In my case, it was because

Created by in IP Telephony and Phones
05-15-2017
05-15-2017
In my case, it was because the 8851 had the incorrect Phone Button Template configured. There was a ...

Login as 'root' 

Created by in TelePresence and Video Infrastructure
03-22-2017
03-22-2017
Login as 'root' then at prompt enter installwizard to initiate the install wizard and change the IP ...

Thanks for that tip Johnny!

Created by in IP Telephony and Phones
11-30-2016
11-30-2016
Thanks for that tip Johnny! The Call Pickup with BLF (in same Call Pickup Group) was working fine. R...

And PCD 11.5(1) is under the

Created by in Unified Communications Infrastructure
06-28-2016
06-28-2016
And PCD 11.5(1) is under the CUCM11.0 download url, and 11.5(2) is not, HOWEVER the PCD 11.5(2) is u...

Figure it out.

Created by in Unified Communications Infrastructure
06-27-2016
06-27-2016
Figured it out. 11.5 is not yet supported in the Migrate/Upgrade Task (with PCD 11.5 at least, not y...

I came across the same error

Created by in Unified Communications Infrastructure
06-27-2016
06-27-2016
I came across the same error message in a PCD 11.5 Migration Task. I was attempting to migrate from ...

Cisco Unified Attendant Console - how to change or create custom PC ringtones (.wav) files?

Created by in Unified Communications Infrastructure
04-01-2016
04-01-2016
CUAC 9.x or later. Where and how can you change or update the .wav files that generates the ringing ...

Cisco Unified Attendant Console - how to change or create custom PC ringtones (.wav) files?

Created by in Unified Communications Infrastructure
04-01-2016
04-01-2016
CUAC 9.x or later. Where and how can you change or update the .wav files that generates the ringing ...
Public Statistics
Date Registered ‎10-27-2004 08:42 AM
Date Last Visited ‎05-24-2020 11:43 AM
Total Messages Posted 82
Total Helpful Votes Received 190
Helpful Votes Given To