Contacts for make a support contract transfer between smart accounts

[RFC_2549]

Hello,

who I have to contact for transfer a support contract from my smart account to another smart account? I opened a case from cisco.com and they told me to contact them from another portal, then I did so but the team was the wrong one, so I found an email but it wasn't existing anymore. There is a direct email to write to?

Thank You

Kind regards

[Sheraz.Salim]

If you have a cisco service contact you can raise a case to TAC or Cisco Licensing team. You can call them too as they very helpful. they will redirect yours call to the relevant team.

[RFC_2549]

I opened a TAC, then they redirected me on a different portal and I wasn't able to find the correct section, neither the support TAC engineer, so we decided to open a request on a similar issue section but no one is responding me

[Marvin Rhoads]

A lot depends on the context of your request.

Usually it is easiest to have the partner who handles your support contracts do that.

If you are changing vendors or going through a company merger etc. then you may also have success working with the Cisco account manager for your company.

If you are with a partner yourself then the partner helpdesk can assist.