CSC SSM10 Login incorrect

[Alexandra Loghin]

I have an ASA5510 with an CSC module and It all worked fine till yesterday when I tryed to log into the module but I get this error:

Opening command session with slot 1.

Connected to slot 1. Escape character sequence is 'CTRL-^X'.

Login incorrect

Remote card closed command session. Press any key to continue.

I get this error without inserting any password, it doesn't even ask for a password. If I try to change the password from the ASDM, Tools/CSC Password reset I get this error: Cannot reset password. Permission denied.

Nobody changed the password of the module since I'm the only one that I can get access to it.

Any ideas?

[Luis Silva Benavides]

Hi Alexandra,

What version are you running on the CSC?

Regards,

Luis Silva

"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"

http://www.cisco.com/web/partners/tools/pdihd.html

[Alexandra Loghin]

Hello,

the version is: Cisco CSC SSM 6.3.1172.0

Reloading the module solved my problem but it is not a solution and last week it happened again. I want to know wich is the cause and how can I solved it without reloading the module. Thank you!

[tiwang]

hi alex

had a similar problem with our SSM10 cards in a ASA 5520 - when digging around in the logfiles under the root account I could see that we had some "corrupted" config files - or more precisely - I could see that when I logged into the module with my normal administrator account the process crashed while loading the shell and give some indications of that I either had a missing file or corrupted file - IF you have a backup of the config do a quick recover of it instead of wasting time with trying to find a cause for this.

cheers /ti

[Alexandra Loghin]

Hello,

if the cause is a "corrupted" config file then why is it working after reloading the module? and why it is working for some time and I can log in without any problem and then, suddenly, it does not work anymore? I don't want to say that you are not right, i just wonder why is this happening. A quick recover may solve the problem but it is more complicated for me to do it then reloading the module once a month.

[Luis Silva Benavides]

Alexandra,

You can open a TAC case but I going to be very honest with you; the first suggestion you will get is to upgrade to the lastest relaease 6.6; and it will be better if a re-image is performed; then if the issue persists more resources will be involved.

In regards to Ti's suggestion remember that the access to the services account should be only under TAC's supervision; any changes done by the customer are not going to be supported by TAC and a re-image will be required

Regards,

Luis Silva

"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"

http://www.cisco.com/web/partners/tools/pdihd.html

[tiwang]

sorry - didn't realize that a reload could help on your problem

cheers ti