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Error Code - 3221225506 Access Denied AMP Scan

JuliaMora15110
Beginner
Beginner

Hi, 

I am looking for additional clarification on the error code 3221225506 Access Denied given when AMP detects a file during a scan but can't quarantine it. 

 

For example, the files were detected in other Drives like E: F: G:

 

Thank you!

1 REPLY 1

JennieZhang
Cisco Employee
Cisco Employee

hello Julia,

thanks for posting questions here.

Regarding to the error “Access denied” with Error Code: 3221225506, it is possible that path is restricted and AMP did have the permission to get access there. It could also be caused by a race condition with a co-existing AV or security product that quarantines the file before AMP could do so, or a system process kept it open and removed the file before releasing the handle on the file so we could grab it like tmp files created by browsers.

hope this explains clearly to you and have a good day!

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