Errors upgrading FTD

[philipplant]

Hello,

I'm upgrading an FTD from 6.2.3 to 6.6.1 and keep getting the following errors in the logs:

**********************************************************
[210113 13:34:41:525] Starting script: 000_start/101_run_pruning.pl
entering script
Draining diskmanager silos
No connection to /ngfw/var/sf/run/diskmanager.sock - Accept queue is full? at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/MessageSocket.pm line 1037.
Drained diskmanager silos
Checking for temporary tables and dropping them at 000_start/101_run_pruning.pl line 60.
Cleaning up the files which are not needed at 000_start/101_run_pruning.pl line 63.
Cleaning up the file from deployment dir at 000_start/101_run_pruning.pl line 69.
backing up original Prune.conf
copying upgrade-specific prune.conf into place
running more aggressive pre-upgrade pruning
Process Cleaning starts.... at 000_start/101_run_pruning.pl line 127.
Not an ARRAY reference at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/ParseConf.pm line 227.

Printing stack trace:
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/ParseConf.pm (227)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/ParseConf.pm (219)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Pruning/LogCleanerFS.pm (170)
called from 000_start/101_run_pruning.pl (130)
called from 000_start/101_run_pruning.pl (84)
Exit return value = 1

I'd be grateful for any ideas please.

Thanks,

Philip

[Marvin Rhoads]

It looks like you might be hitting either a bug or an anomalous condition in your FTD. Either way I would recommend you open a TAC case to have them work with you directly to resolve the issue.

[balaji.bandi]

is this in production - then suggest to TAC

if offline device, reboot and try upgrade again, also check the disk space (not suspecting, worth check)

Looks like something went wrong while upgrading, suggest to raise an TAC case for the engineer to look for you.,