Hi all -
I have an ASA 5515 sensor running software v5.4.0 (build 763). On my Defense Center (which is running 5.4.1), I tried to push out a sensor update to version 22.214.171.124 without first reading the release notes. Naturally, I got this error:
"Fatal error: This patch is for IMS versions greater than or equal to 126.96.36.199 and less than 188.8.131.52."
No worries, I read the release notes and decided I would go to 184.108.40.206 first. So, I tried to push that out and I get this message:
"Fatal error: Update to version 220.127.116.11 is not complete. Please complete update to 18.104.22.168"
I've rebooted the sensor to no avail. Short of reimaging, how else can I purge the update to 22.214.171.124 so I can instead get the upgrade to 126.96.36.199 to start?
Any help is much appreciated!
have you found any solution ?
I have the same problem. I can't patch from 188.8.131.52 to 184.108.40.206 after unsuccessful try to update to 220.127.116.11 .
Any other idea than recovery ?
If you are doing an upgrade and it fails do not reboot the devices contact Cisco TAC.
Have seen this problem multiple times and sometimes it ends up with a corrupted DB and then you need to re-install everything from backup.
Contact Cisco TAC and see if they can help you.
P.S. I have learnt the hard way to read Firepower release notes very carefully, as it's not like in good old days just to install a new version.
I had a couple of customer that had the similar error. I tried everything, from the earlier update, editing a couple of database entries and more, but at the end the only resolution was a reimage.
As someone mentioned, do not reboot, open a P1 or P2 SR.
If you do need to reimage, ensure to get a screenshot of all your device settings, so it makes the reimage/reconfiguration easier.