Hello everybody,
our customer's FMCv 6.2.3.16 shows the process SFDataCorrelato on 100% CPU load and nobody is able to login on GUI.
admin@firepower:~$ top
top - 07:37:23 up 231 days, 21:40, 1 user, load average: 1.45, 1.41, 1.55
Tasks: 164 total, 1 running, 123 sleeping, 0 stopped, 0 zombie
Cpu(s): 20.0%us, 7.2%sy, 0.0%ni, 72.6%id, 0.1%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 8161376k total, 7310112k used, 851264k free, 13204k buffers
Swap: 5652112k total, 5628704k used, 23408k free, 817428k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
8843 root 20 0 2793m 675m 0 S 100 8.5 75424:52 SFDataCorrelato
8052 casuser 20 0 8309m 1.2g 6268 S 4 15.9 12254:23 dbsrv16
8048 mysql 20 0 4885m 1.8g 0 S 2 23.6 8697:24 mysqld
8842 root 20 0 2787m 623m 0 S 1 7.8 2522:10 java
7635 root 20 0 68564 14m 1076 S 0 0.2 430:02.75 pm
8096 root 20 0 354m 3660 208 S 0 0.0 1220:17 sftunnel
8112 root 20 0 1666m 1080 0 S 0 0.0 562:51.20 adi
8681 www 20 0 64396 9212 1012 S 0 0.1 596:01.92 SFTop10Cacher
10692 root 20 0 0 0 0 I 0 0.0 0:00.10 kworker/u8:2
1 root 20 0 4172 176 144 S 0 0.0 1:18.72 init
2 root 20 0 0 0 0 S 0 0.0 0:00.17 kthreadd
3 root 20 0 0 0 0 I 0 0.0 0:00.00 kworker/0:0
...
On the login screen of the FMC I just get the hint:
"System processes are starting, please wait."
There are just two Firepower modules in ASAs to manage.
What is the reason for this issue and what can I do to get login
access on the FMC GUI again?
Thanks a lot for every hint!
Bye
R.
