FTD 6.6.4 install fails at 48% on secondary device

[christophyrj]

Hi all. Having issues with going to 6.6.4 on one of our devices. FMC states the error as [48%] Fatal error: Error running script 800_post/020_650_fix_users_and_roles/pl. 

The text below is the output of this error (redacted domain name for security purposes) Any help with deciphering the script and fixing this is greatly appreciated 

**********************************************************
[210819 08:38:52:846] Starting script: 800_post/020_650_fix_users_and_roles.pl
Entering script: 800_post/020_650_fix_users_and_roles.pl
- Administrator (bee2eb18-e129-11df-a04a-42c66f0a3b36)
- analysis_integration
- analysis_integration.modify
- packet_analyzer_query
- packet_analyzer_query.modify
Saving...
- Maintenance User (bfa43be2-e129-11df-a04a-42c66f0a3b36)
- Security Analyst (e73ff680-b79f-11e0-996f-cce3b8068702)
- analysis_integration
- analysis_integration.modify
- packet_analyzer_query
- packet_analyzer_query.modify
Saving...
Refreshing user permissions...
Maximum failed login attempts not updated for admin. at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 322.
Usermod failed.
Store Failed\n at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3892.

The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__('The \'username\' parameter ("svc_tenablesc@XXXXXX.com") t...')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow('HASH(0x7490108)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData('HASH(0x748a740)', 'HASH(0x6c45b00)', 'HASH(0x748d180)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject('HASH(0x748a740)', 'HASH(0x6c45b00)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject('HASH(0x748a740)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions('svc_tenablesc@XXXXXX.com')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions()
called at 800_post/020_650_fix_users_and_roles.pl line 83
storeObject failed with exception: $VAR1 = bless( {
'-stacktrace' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__(\'The \\\'username\\\' parameter ("svc_tenablesc@XXXXXX.com") t...\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow(\'HASH(0x7490108)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData(\'HASH(0x748a740)\', \'HASH(0x6c45b00)\', \'HASH(0x748d180)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject(\'HASH(0x748a740)\', \'HASH(0x6c45b00)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject(\'HASH(0x748a740)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions(\'svc_tenablesc@XXXXXX.com\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions() called at 800_post/020_650_fix_users_and_roles.pl line 83
',
'-stdout' => '',
'-line' => 81,
'-file' => '/ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm',
'-value' => -1,
'-text' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
',
'-stderr' => 'Validation Failure',
'-ui_message' => '',
'-package' => 'SF::System'
}, 'Error::SFSystem' );
The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
-- (Validation Failure)

Printing stack trace:
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (150)
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (396)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1535)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1496)
called from 800_post/020_650_fix_users_and_roles.pl (83)
Exit return value = 1
**********************************************************
[210820 08:40:47:045] Starting script: 800_post/020_650_fix_users_and_roles.pl
Entering script: 800_post/020_650_fix_users_and_roles.pl
- Administrator (bee2eb18-e129-11df-a04a-42c66f0a3b36)
- Maintenance User (bfa43be2-e129-11df-a04a-42c66f0a3b36)
- Security Analyst (e73ff680-b79f-11e0-996f-cce3b8068702)
Refreshing user permissions...
Maximum failed login attempts not updated for admin. at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 322.
Usermod failed.
Store Failed\n at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3892.

The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__('The \'username\' parameter ("svc_tenablesc@XXXXXX.com") t...')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow('HASH(0x5a497d8)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData('HASH(0x50dae70)', 'HASH(0x5a48c80)', 'HASH(0x5a490e8)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject('HASH(0x50dae70)', 'HASH(0x5a48c80)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject('HASH(0x50dae70)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions('svc_tenablesc@XXXXXX.com')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions()
called at 800_post/020_650_fix_users_and_roles.pl line 83
storeObject failed with exception: $VAR1 = bless( {
'-stacktrace' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__(\'The \\\'username\\\' parameter ("svc_tenablesc@XXXXXX.com") t...\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow(\'HASH(0x5a497d8)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData(\'HASH(0x50dae70)\', \'HASH(0x5a48c80)\', \'HASH(0x5a490e8)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject(\'HASH(0x50dae70)\', \'HASH(0x5a48c80)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject(\'HASH(0x50dae70)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions(\'svc_tenablesc@XXXXXX.com\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions() called at 800_post/020_650_fix_users_and_roles.pl line 83
',
'-stdout' => '',
'-line' => 81,
'-file' => '/ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm',
'-value' => -1,
'-text' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
',
'-stderr' => 'Validation Failure',
'-ui_message' => '',
'-package' => 'SF::System'
}, 'Error::SFSystem' );
The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
-- (Validation Failure)

Printing stack trace:
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (150)
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (396)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1535)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1496)
called from 800_post/020_650_fix_users_and_roles.pl (83)
Exit return value = 1
**********************************************************
[210820 14:06:57:899] Starting script: 800_post/020_650_fix_users_and_roles.pl
Entering script: 800_post/020_650_fix_users_and_roles.pl
- Administrator (bee2eb18-e129-11df-a04a-42c66f0a3b36)
- Maintenance User (bfa43be2-e129-11df-a04a-42c66f0a3b36)
- Security Analyst (e73ff680-b79f-11e0-996f-cce3b8068702)
Refreshing user permissions...
Maximum failed login attempts not updated for admin. at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 322.
Usermod failed.
Store Failed\n at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3892.

The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__('The \'username\' parameter ("svc_tenablesc@XXXXXX.com") t...')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow('HASH(0x70ec548)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData('HASH(0x6783830)', 'HASH(0x70ec680)', 'HASH(0x70ebe58)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject('HASH(0x6783830)', 'HASH(0x70ec680)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject('HASH(0x6783830)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions('svc_tenablesc@XXXXXX.com')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions()
called at 800_post/020_650_fix_users_and_roles.pl line 83
storeObject failed with exception: $VAR1 = bless( {
'-stacktrace' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__(\'The \\\'username\\\' parameter ("svc_tenablesc@XXXXXX.com") t...\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow(\'HASH(0x70ec548)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData(\'HASH(0x6783830)\', \'HASH(0x70ec680)\', \'HASH(0x70ebe58)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject(\'HASH(0x6783830)\', \'HASH(0x70ec680)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject(\'HASH(0x6783830)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions(\'svc_tenablesc@XXXXXX.com\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions() called at 800_post/020_650_fix_users_and_roles.pl line 83
',
'-stdout' => '',
'-line' => 81,
'-file' => '/ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm',
'-value' => -1,
'-text' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
',
'-stderr' => 'Validation Failure',
'-ui_message' => '',
'-package' => 'SF::System'
}, 'Error::SFSystem' );
The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
-- (Validation Failure)

Printing stack trace:
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (150)
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (396)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1535)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1496)
called from 800_post/020_650_fix_users_and_roles.pl (83)
Exit return value = 1
**********************************************************
[210913 09:04:54:682] Starting script: 800_post/020_650_fix_users_and_roles.pl
Entering script: 800_post/020_650_fix_users_and_roles.pl
- Administrator (bee2eb18-e129-11df-a04a-42c66f0a3b36)
- Maintenance User (bfa43be2-e129-11df-a04a-42c66f0a3b36)
- Security Analyst (e73ff680-b79f-11e0-996f-cce3b8068702)
Refreshing user permissions...
Maximum failed login attempts not updated for admin. at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 322.
Usermod failed.
Store Failed\n at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3892.

The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__('The \'username\' parameter ("svc_tenablesc@XXXXXX.com") t...')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD('username', 'svc_tenablesc@XXXXXX.com', 'dir', '/Volume/home/svc_tenablesc@XXXXXX.com', 'createdir', 1)
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow('HASH(0x7168418)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData('HASH(0x7160a40)', 'HASH(0x71678c0)', 'HASH(0x7167d28)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject('HASH(0x7160a40)', 'HASH(0x71678c0)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject('HASH(0x7160a40)')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions('svc_tenablesc@XXXXXX.com')
called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions()
called at 800_post/020_650_fix_users_and_roles.pl line 83
storeObject failed with exception: $VAR1 = bless( {
'-stacktrace' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 81
SF::System::__ANON__(\'The \\\'username\\\' parameter ("svc_tenablesc@XXXXXX.com") t...\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm line 5261
SF::System::useradd(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/System/Privileged.pm line 150
SF::System::Privileged::AUTOLOAD(\'username\', \'svc_tenablesc@XXXXXX.com\', \'dir\', \'/Volume/home/svc_tenablesc@XXXXXX.com\', \'createdir\', 1) called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 227
SF::EODataHandler::User::updateShadow(\'HASH(0x7168418)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EODataHandler/User.pm line 439
SF::EODataHandler::User::storeData(\'HASH(0x7160a40)\', \'HASH(0x71678c0)\', \'HASH(0x7167d28)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 3887
SF::EOHandler::_storeObject(\'HASH(0x7160a40)\', \'HASH(0x71678c0)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/EOHandler.pm line 2023
SF::EOHandler::storeObject(\'HASH(0x7160a40)\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1531
SF::Permission::refreshUserPermissions(\'svc_tenablesc@XXXXXX.com\') called at /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm line 1496
SF::Permission::refreshAllUserPermissions() called at 800_post/020_650_fix_users_and_roles.pl line 83
',
'-stdout' => '',
'-line' => 81,
'-file' => '/ngfw/usr/local/sf/lib/perl/5.10.1/SF/System.pm',
'-value' => -1,
'-text' => 'The \'username\' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the \'Type Validator (username)\' callback
',
'-stderr' => 'Validation Failure',
'-ui_message' => '',
'-package' => 'SF::System'
}, 'Error::SFSystem' );
The 'username' parameter ("svc_tenablesc@XXXXXX.com") to SF::System::useradd did not pass the 'Type Validator (username)' callback
-- (Validation Failure)

Printing stack trace:
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (150)
called from /ngfw/usr/lib/perl5/site_perl/5.10.1/Error.pm (396)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1535)
called from /ngfw/usr/local/sf/lib/perl/5.10.1/SF/Permission.pm (1496)
called from 800_post/020_650_fix_users_and_roles.pl (83)
Exit return value = 1

[Marvin Rhoads]

Since it appears to be complaining about the account for "svc_tenablesc@XXXXXX.com" can you temporarily remove that account and retry the upgrade?

The configuration guide says that only hyphen underscore and period are allowed as special characters (i.e., not @ symbol) in a username.

Reference:

https://www.cisco.com/c/en/us/td/docs/security/firepower/70/configuration/guide/fpmc-config-guide-v70/user_accounts_fmc.html#id_63595

[christophyrj]

Marvin. 

Thank you for the reply, it helps point me in the right direction. 

I don't see this username in the FMC dashboard under Users. It's an LDAP connected user that performs scans on the system. Where would I "remove" this user from FTD/FMC? 

[Marvin Rhoads]

If it isn't in the dashboard, it may be an "orphan" user account that would have to be removed via direct database manipulation.

You would be best served opening a TAC case for that as a mistake could have significant consequences on the stability of the system.

[Chakshu Piplani]

Are you getting errors in DBCheck.pl ran via root?

If yes, TAC would be the best folks to fix it, if its possible.

Regards,

Chakshu

[christophyrj]

We are. I have opened a TAC case