how to raise a support case?

[darkdesire.cisco]

Guys,

may be this is a silly question. I want to raise support TAC case with cisco for one of my clients firewall issue.

can anyone please help me with how to raise a case? also i want to know how do i check if my firewall can get support from them or not? 

Thanks!

[Leo Laohoo]

Send an email to tac@cisco.com.   In the email specify the following: 

1.  Your name; 

2.  Your CCO login; 

3.  Serial Number of appliance; 

4.  Brief description of problem with "sh tech-support" attached.

[darkdesire.cisco]

Thanks a lot!

[johnlloyd_13]

hi,

what's your ASA platform?

the 5500-X series uses the chassis' serial number for smartnet, which is used for opening a Cisco TAC case.

refer to useful link below:

http://ccnpsecuritywannabe.blogspot.com/2014/07/asa-5500-x-firewall-serial-numbers.html

besides emailing TAC, you could raise a TAC case via Cisco.com. just click on "+New Case."

you could search either by appliance serial number or smartnet contract number:

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=support_mm

[Phyu Phyu Than]

Dear Sir,

I'm Phyu Phyu Than .Can I have Question ?

Cisco Account-CSCO13201034

Reg ID-322901239

Gmail-phyuphyuthan777@gmail.com

Exam Date -21.9.2017

I'm Alreday Received Softcopy Certificate But Hardcopy not arrived yet.Can you check for me ?I will waiting for your reply message .Thanks ..

Regard

Phyu Phyu Than .