how to raise RMA

[NSU067@crb.abmoller.ner]

I need help to raise an RMA on the CISCO TAC. If possible if there are any documents such as SOPs or Knowledge Base, please do share them to me for any future reference as to how i can raise an RMA.

[Leo Laohoo · Accepted solution]

There are two ways (that I know of) to open a TAC Case: 

• Email TAC 
• Web:  Go to the Cisco Support site and click Open New Case.

If the issue is a Severity 1, contact Cisco TAC by phone.

IMPORTANT:  
If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try.  Not everyone can contact Cisco TAC and raise a Case.  It is highly dependent on the level of maintenance paid.  Sometimes, an organization will need to raise a "case" through their vendors (not Cisco directly).  

[balaji.bandi]

You can call TAC

https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

[NSU067@crb.abmoller.ner]

It was really helpful, but there are lot of options recently have changed i have been in touch with TAC engineer to go for the right options  raising an RMA. Anyways i should thank you for your interest in reverting.

[balaji.bandi]

Sure as soon as they see this are in Contract they can able to help you.