04-20-2018 07:14 AM - edited 02-21-2020 07:39 AM
Hey folks!
I was in our datacenter earlier this week, and noticed that there was an amber light above PS0, which is the left power supply. I log into the firewall, and perform a 'show environment'. I will paste the output below. It shows me that the left PS fan is failed. I call Cisco and they send me a whole new PS unit. I replace the left PS with the new unit, and the amber light is still on! Cisco seems to think it's a chassis fan, which doesn't make a ton of sense, as the 'show environment' clearly tells me that it's the power supply. Any ideas? It seems to be a bit crazy to me that I have to replace the entire chassis for something that clearly points to a power supply.
===============================================================================
Cooling Fans:
-----------------------------------
Power Supplies:
--------------------------------
Left Slot (PS0): Failed
-> Fan not Ok
-> PS0 Fan failed
Left Slot (PS0): 5900 RPM - OK (Power Supply Fan)
Right Slot (PS1): 6900 RPM - OK (Power Supply Fan)
Power Supplies:
-----------------------------------
Power Supply Unit Redundancy: Lost
Left Slot (PS0): Present
Right Slot (PS1): Present
Power Input:
--------------------------------
Left Slot (PS0): OK
Right Slot (PS1): OK
Temperature:
--------------------------------
Left Slot (PS0): 28 C - OK (Power Supply Temperature)
Right Slot (PS1): 31 C - OK (Power Supply Temperature)
Cooling Fans:
--------------------------------
Left Slot (PS0): Failed
-> Fan not Ok
-> PS0 Fan failed
Left Slot (PS0): 5900 RPM - OK (Power Supply Fan)
Right Slot (PS1): 6900 RPM - OK (Power Supply Fan)
Temperature:
-----------------------------------
Processors:
--------------------------------
Processor 1: 51.0 C - OK (CPU1 Core Temperature)
Processor 2: 53.0 C - OK (CPU2 Core Temperature)
Chassis:
--------------------------------
Ambient 1: 32.5 C - OK (Chassis Front Temperature)
Ambient 2: 44.0 C - OK (Chassis Back Temperature)
Ambient 3: 32.25 C - OK (CPU1 Front Temperature)
Ambient 4: 36.0 C - OK (CPU1 Back Temperature)
Ambient 5: 34.0 C - OK (CPU2 Front Temperature)
Ambient 6: 42.50 C - OK (CPU2 Back Temperature)
IO Hub:
--------------------------------
Circuit Die: 47.0 C - OK (Circuit Die Temperature)
Power Supplies:
--------------------------------
Left Slot (PS0): 28 C - OK (Power Supply Temperature)
Right Slot (PS1): 31 C - OK (Power Supply Temperature)
=======================================================================
10-28-2019 08:37 AM
What`s the solution for this , is it a hardware failure ?
12-11-2019 10:16 PM
Hello Everyone! I am facing the Same issue on 5585-X . Anyone here to guide us please
12-11-2021 07:08 AM
Interested to have the result of this issue. Any feedback ?
12-11-2021 09:48 AM
- You may also use show tech-support , check if you can find more info.
M.
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