Re: Need help on router ISR 4331 log

johnbloods · ‎04-15-2020

I need help on how to check this error on my cisco router ISR 4331. and why it's appearing on my router logs. Thanks

Apr 7 10:30:25.272: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%

Version:

Cisco IOS XE Software, Version 03.13.05.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.4(3)S5, RELEASE SOFTWARE (fc1)
Technical Support: https://urldefense.proofpoint.com/v2/url?u=http-3A__www.cisco.com_techsupport&d=DwIFAg&c=6NwqkHPQUNtiahiczuvU1Q&r=NihbRjb2OmQZvISIWGDNNwqMkWYZnoHYkoQcpssjlUk&m=yf-Jj1xI2a64LpjXNrR9fCY1MfDMt7NJJ-Q4tI9w0yg&s=M859vs76LpvFKpDqngtjjW_8ZjpxnEsnnd0KI1yek0I&...
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sun 31-Jan-16 01:20 by mcpre

cisco ISR4431/K9 (1RU) processor with 1687022K/6147K bytes of memory.
Processor board ID FGL2022108D
4 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
7081983K bytes of flash memory at bootflash:.

Leo Laohoo · ‎04-15-2020

@johnbloods wrote:

Apr 7 10:30:25.272: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%

This error message is an EEM script to tell the operator that the RP0 memory has exceeded the adjustable threshold.

There should be another line that will say if the level has gone down.

johnbloods · ‎04-15-2020

Hi Leo,

It doesn't say after that statement it just the information below. How can I stop this and why it shows this log? is this log is critical?

*Apr 16 09:39:34.923: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 09:49:44.907: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 09:59:54.967: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:09:55.012: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:20:05.025: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:30:15.050: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:40:25.109: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%

johnbloods · ‎04-15-2020

Hi Leo,

this is the log at this moment

*Apr 16 09:29:25.246: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 09:31:11.301: %PLATFORM_INFRA-5-IOS_INTR_OVER_LIMIT: IOS thread disabled interrupt for 15 msec
-Traceback= 1#e4e42effe54f05da2e67693902ab5214 :7F0AC50E0000+A20F472 :7F0AC50E0000+93B42C9 :7F0AC50E0000+7D5808E :7F0AC50E0000+7D5D405 :7F0AC50E0000+7D5913C :7F0AC50E0000+7D4CE83 :7F0AC50E0000+7D50A91 :7F0AC50E0000+7D2EBA4 :7F0AC50E0000+769F801 :7F0AC50E0000+AF075E6 :7F0AC50E0000+AF06535
*Apr 16 09:39:34.923: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 09:49:44.907: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 09:59:54.967: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:09:55.012: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:20:05.025: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:30:15.050: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%
*Apr 16 10:40:25.109: %PLATFORM-4-ELEMENT_WARNING:smand: RP/0: Committed Memory value 91% exceeds warning level 90%

Leo Laohoo · ‎04-15-2020

Post the complete output to the following commands:

sh platform hardware throughput level
sh interface <WAN PORT>

johnbloods · ‎04-15-2020

#show platform hardware throughput level
The current throughput level is 500000 kb/s

#show interfaces gigabitEthernet 0/0/3
GigabitEthernet0/0/3 is up, line protocol is up
Hardware is ISR4431-X-4x1GE, address is cc16.7eb1.f113 (bia cc16.7eb1.f113)
Description: WAN Link
Internet address is x.x.x.x/30
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 2/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not supported
Full Duplex, 1000Mbps, link type is auto, media type is RJ45
output flow-control is off, input flow-control is off
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:50, output 00:00:47, output hang never
Last clearing of "show interface" counters never
Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 382000 bits/sec, 515 packets/sec
5 minute output rate 9629000 bits/sec, 2493 packets/sec
4128567 packets input, 459814750 bytes, 0 no buffer
Received 2 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 496 multicast, 0 pause input
31371506 packets output, 15413064943 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
213 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

Leo Laohoo · ‎04-16-2020

If this router is running SD-WAN firmware, then this could be CSCvo40967.
If not, post the output to the command "show processes memory sorted allocated" (first page only).

johnbloods · ‎04-16-2020

show version
Cisco IOS XE Software, Version 03.13.05.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.4(3)S5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sun 31-Jan-16 01:20 by mcpre

#show processes memory sorted allocated
Processor Pool Total: 1727511488 Used: 1536764064 Free: 190747424
lsmpi_io Pool Total: 6295128 Used: 6294296 Free: 832

PID TTY Allocated Freed Holding Getbufs Retbufs Process
66 0 8558575672 8558575672 29864 0 0 Licensing Auto U
193 0 1122110304 0 370024 0 0 BGP I/O
428 0 979297056 1124204160 973972640 0 0 BGP Router
0 0 353701048 91552504 243484576 0 0 *Init*
276 0 252298864 126048 252325008 0 0 IP RIB Update
10 0 96966808 97008040 214744 92752068 92781796 Pool Manager
119 0 89892296 51364120 91264 0 0 IOSXE-RP Punt Se
535 0 64172808 64172608 54064 0 0 mdns Timer Proce
16 0 51303912 55083272 29864 0 0 ARP Background
299 0 30723272 0 30765136 0 0 IPv6 RIB Event H
163 0 15088560 10327944 776392 0 0 CDP Protocol
164 0 13657168 16185584 29864 0 0 DiagCard1/-1
546 0 12647200 21155856 110360 0 0 SNMP ENGINE
81 0 9622872 5808 7122088 0 0 IOSD ipc task
545 0 8513840 0 110360 0 0 PDU DISPATCHER
15 0 5263584 5197856 95592 0 0 ARP Input
154 0 5218296 95448 2880952 0 0 CWAN OIR Handler
421 0 3855600 5160 3892304 799092 0 EEM ED Syslog
544 0 3569824 3556528 55352 0 0 IP SNMP
430 0 1976840 1907456 33328 0 0 SPA ENTITY Proce
0 0 1521120 568544 559776 8176303 0 *Dead*
439 0 1444208 27992 1446080 0 0 EEM Server
304 0 1265600 1265600 41864 0 0 QoS stats proces
397 0 687736 686096 31504 0 0 NIST rng proc
1 0 639888 0 669752 0 0 Chunk Manager
189 0 614336 339208 250528 0 0 mDNS
405 0 580528 509800 124736 0 0 Crypto CA
6 0 522352 21496 461424 0 0 RF Slave Main Th
422 0 373176 5296 409744 67468 0 EEM ED Generic
185 0 313056 512 366672 0 0 IP ARP Adjacency
440 0 235152 167560 198592 0 0 Call Home proces
281 0 217752 34568448 53864 0 0 TCP Protocols
536 0 167680 448 221096 0 0 MRIB Process
70 0 167400 7048 61568 0 0 Net Background

Leo Laohoo · ‎04-17-2020

Raise a TAC Case.
This could be CSCvd01631.