Obtaining hardware and signature support for AIP SSM-10

[cornwallcollege]

We have a 5510 which we have purchased an AIP SSM-10 card for the ASA which is already under a support contract. We now wish to add hardware maintenance for the new AIP SSM-10 card as well as signature updates. Our Cisco supplier will not confirm that we will receive signature updates with the hardware support though (we have been trying to get an answer from them since June or July now).

Could someone let us know what the correct part number is so we can ask for the specific option that will provide both hardware cover and signature updates.

[praetoleiad · Accepted solution]

i think this is what you need,

CON-SU1-AS1A1PK9

IPS SVC, AR NBD ASA5510-AIP10SP-K9

cisco smartnet support

[praetoleiad]

CON-SU1-ASIP10K9 IPS SVC, AR NBD ASA AIP Security Service Module-10

this is the product code for AIP-SSM-10 smartnet renewal

[cornwallcollege]

Many thanks.