Pix 506 shutting itself down

[ciscopaul]

Hi,

One of my client has a Pix 506 and it had been running great. They have it for couple years now.

For the past couple months, about once every week, they cannot connect to Internet and a reboot of the pix is required. After reboot, the problem goes away.

I checked it out. When they cannot connect to Internet, I cannot ping the pix. Its like the Pix does not exist. I plugged the pix into a diff switch and it did not help.

The Pix 506 is running 6.22.

Would upgrading the Pix to 6.3 help with the situation?

Thank you for your prompt reply..

-Paul Hong

[mostiguy]

get the numbers off of the bottom of it, and check product notices on it. there have been a few defects in 506's; I had to have ours replaced a few years back. Rule out hardware first. 6.22 is a general deployment release, 6.3x is still an early deployment release, so if anything, 6.22 should be more stable.

[gfullage]

The field notices you're most interested in are:

http://www.cisco.com/en/US/customer/products/hw/vpndevc/ps2030/products_field_notice09186a00800949c6.shtml

and

http://www.cisco.com/en/US/customer/products/hw/vpndevc/ps2030/products_field_notice09186a00800949c7.shtml

Shouldn't really be running into the first one if it worked for 2+ years, could be the second one if you're traffic has recently increased.

[ciscopaul]

Hi,

Thanks for your comment.

I checked both link and the device does not seem

to be a defective one.

The device is actually Pix 515.

Any suggestions would be greatly appreciated.

Paul Hong