02-11-2014 07:04 AM
Hi,
We're starting with Prime Security Manager. The current installed version is 9.2.1.1 and we are about to upgrade to 9.2.1.2-52. Only a minor upgrade.
The upgrade process and documentation is a little vague about the reboots required. Can anyone tell me if this upgrade is going reboot my ASA's as well? Or just the CX "vm's" on the ASA ?
The message is "The selected device(s) will reboot and be temporary unmanageble during the upgrade process".
We're running in multi-device mode (dedicated prsm server) with multiple ASA's 5525 that are running the CX.
Regards,
Erik
04-21-2014 11:24 AM
Erik,
I recommend you also post to the Cisco Support Forum for additional feedback and support.
We hope to hear from you again.
Kelli Glass
Moderator for the Cisco Collaboration Community
09-09-2014 05:36 PM
Hi,
You can reach out to our Cisco Technical Assistance Center (TAC) for help with the issue you have reported. Please check if you have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service is required to be able to be covered by TAC.
You can contact the Cisco Technical Assistance Center (TAC) in one of the following ways:
•Online: http://www.cisco.com/tac/
•E-mail: tac@cisco.com
•Phone: North America 800-553-2447 | Australia 1-800-805-227 | Europe 32-2-704-5555 | Asia-Pacific 61-2-8446-7411 | UK 0800-404-7778
Please see the following URL for other contact numbers:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
If you don't have a Cisco contract such as SMARTnet or Cisco Software Application Support (SAS) Service to be able to be covered by TAC, you can post your question to the Cisco Support Community website (https://supportforums.cisco.com/) and somebody will assist you with your questions.
I appreciate this opportunity to assist you and I do hope the information I sent you pointed you to the right direction.
Best regards,
"Nilz"
Nilo Noguera
.:|:.:|:. Specialist, Cisco Global Virtual Engineering - Cisco Partner Help
http://www.cisco.com/web/partners/tools/ph.html
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