Problem to manage IPS from ASDM

[hugomejias]

Hi Guys, I have one ASA 5520 ver 8.4 with a module AIP-SSM-40, when I finished the configuration, I can do ping from ASA to IPS module, and from IPS module to ASA. I Can ping from IPS module to my PC and so on. the problem is when I try to launch the IDM (IPS Tab) from ASDM,

This error message is seen on the GUI.Error connecting to sensor. Error Loading Sensor error. I have connected the managment interface of IPS to a Switch, the ASA is connected to same Switch and my PC is also connected to this Switch, all in the same vlan.

Can you help me about what may I do to solve it.

Thank You.

[prashantrecon · Accepted solution]

Hi Hugo,

Please go through the following link

https://supportforums.cisco.com/thread/2092783

http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a00808908d5.shtml

Regards,

Prashant

[Luis Silva Benavides]

Hugo,

If you try to access the IDM from your PC does it works? When I mean IDM is to open a web browser an type the IP address directly on it.. just to bypass the ASDM.

Have you test with diffrent PCs?

Luis Silva

[hugomejias]

Lauching IDM from my PC using web browser work for me, the problem is when I try to launch the IDM from tab (IPS) located on ASDM, when I click on IPS tab, is show the window to login on IPS, but if I write username and passwod I press enter on this window this error message is seen on the GUI.Error connecting to sensor. Error Loading Sensor error.

Regards.

[Luis Silva Benavides]

What ASDM  and IPS version are you running?

[hugomejias]

Hi Guys, today I solved this issue. The problem is concern to JAVA version. ASDM work ok with java ver 7, but IDM not work with this java version. I downgrade mi java version from 7 to 6 and IDM now lauch from ASDM.

Thank you for your help.

Regards.

[Julio Carvajal · Accepted solution]

Hello Hugo,

This is one of the issues we are lately seen on the TAC and yes, it is 100% related to the java version on the PC because of the JAVA SSL Client Hello Format.

Thank for the update

Please mark the question as answered so future users can learn from this ( Some kudos for the answer)

Julio