Problem to save changes

[MarcoPoffal]

Hello,

We have a big trouble, becase when we try to "save changes" in a Firewall ASA-5520 this show an error FAILED, and because of this we have lost parts of the configuration. Did you know any solution?

sputnik# wr mem

Building configuration...

No memory available

Error executing command

[FAILED]

sputnik# sh mem

Free memory:        88792120 bytes (17%)

Used memory:       448078792 bytes (83%)

-------------     ----------------

Total memory:      536870912 bytes (100%)

sputnik# sh cpu

CPU utilization for 5 seconds = 1%; 1 minute: 3%; 5 minutes: 4%

sputnik# dir

Directory of disk0:/

214    -rwx  14635008    21:14:46 May 05 2009  asa803-k8.bin

215    -rwx  6851212     21:16:08 May 05 2009  asdm-603.bin

216    drwx  4096        15:11:12 Nov 14 2011  log

217    drwx  4096        19:46:18 Aug 18 2007  crypto_archive

218    -rwx  16275456    09:21:52 Sep 11 2009  asa821-k8.bin

220    -rwx  11348300    09:23:28 Sep 11 2009  asdm-621.bin

202    drwx  4096        17:05:50 Sep 14 2009  coredumpinfo

62881792 bytes total (13209600 bytes free)

sputnik# wr mem

Building configuration...

No memory available

Error executing command

[FAILED]

Thanks!

[Marvin Rhoads]

You may have a bad Compact Flash (CF) card. startup-config (where the config is stored when you do wr mem) is on a hidden directory of disk0: (the CF).

sh mem is showing you the DRAM, separate from the flash memory.

Do you have an HA pair? If so you could failover to the standby, break the HA pair and then see if the standby unit allows you to store the running-config to startup.

Hope this helps.

[Julio Carvajal]

Hello Marco,

Adding to what Marvin said, I worked on one case like the one you are having this week.

Can you do a fsck flash:

This will run a scan on the flash to detect if there are some corrupted files.

Here is one link where you get some information from this memory issues.

http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a0080b95d3d.shtml

Can you provide the show version of your ASA and also show blocks

Regards,

Julio

[Gonzalo Arce]

Hi Julio:

I do a fsck flash and the results are the next:

sputnik# fsck flash:

fsck of flash: complete

When we try to save the changes appears this error:

sputnik# wr mem

Building configuration...

No memory available

Error executing command

[FAILED]

I can not reboot the firewall, because we are apply a lot of changes, and with the restart all those changes will be lost.

Do you know something else?

Thanks!

[Marvin Rhoads]

Gonzalo,

You can always backup the running configuration locally (to your workstation). Under ASDM, "Tools, Backup Configuration". After a reboot, you can restore that backup.