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Problem with PPPOE link on ASA 5506-X

Hello folks,

we have 20+ branches for one of our customers connected to our DC via L2L IPSEC tunnels. one of their newly open branches was installed with ASA 5506-X as FW with two internet connection links. I have configured  PPPOE  for one of internet connections the same as other branches. while I am sure that the credentials ( username and password )   are totally correct, the PPPOE interface on ASA does not obtain the IP address form bridged SP modem. the modem  model number is exactly the same as other branches which are getting IP address from PPPOE server. here is the PPPOE negotiations logs :

PPPoE: Shutting down client session
 
PPPoE: padi timer expired
 
PPPoE: padi timer expired
 
PPPoE: Shutting down client session
 
PPPoE: padi timer expired
 
PPPoE: padi timer expired
 
PPPoE: PADO
 
PPPoE: PADS
 
PPPoE: IN PADS from PPPoE tunnel
 
PPPoE: Opening PPP link and starting negotiations.
 
PPPoE: PADT
 
PPPoE: Shutting down client session

 

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