Rdep Thread Timeout Error at AIP-SSM

[dipak jaiswal]

Hello,

While logging at IPS through secure web-server an error is coming " rdep thread timeout ".The cpu usage of both the cpu is showing 100%. I have cheked the host statistics, it's showing the following output:

IPS# sh statistics host

General Statistics

   Last Change To Host Config (UTC) = 04-Jul-2011 13:37:50

   Command Control Port Device = GigabitEthernet0/0

Network Statistics

    = ge0_0     Link encap:Ethernet  HWaddr 00:24:14:D0:44:07

    =           inet addr:172.21.16.135  Bcast:172.21.16.255  Mask:255.255.255.128

    =           UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1

    =           RX packets:3782321 errors:0 dropped:0 overruns:0 frame:0

    =           TX packets:3725219 errors:0 dropped:0 overruns:0 carrier:0

    =           collisions:0 txqueuelen:1000

    =           RX bytes:497530619 (474.4 MiB)  TX bytes:951842074 (907.7 MiB)

    =           Base address:0xfcc0 Memory:dff20000-dff40000

NTP Statistics

    =      remote           refid      st t when poll reach   delay   offset  jitter

    = *ns1.sahaj.co.in 120.88.47.10     3 u  801 1024  377    0.850    0.877   0.003

    =  LOCAL(0)        73.78.73.84      5 l   50   64  377    0.000    0.000   0.001

    = ind assID status  conf reach auth condition  last_event cnt

    =   1 29300  b624   yes   yes  none  sys.peer   reachable  2

    =   2 29301  9024   yes   yes  none    reject   reachable  2

   status = Synchronized

Memory Usage

   usedBytes = 1056243712

   freeBytes = 3146973184

   totalBytes = 4203216896

CPU Statistics

   Usage over last 5 seconds = 100

   Usage over last minute = 100

   Usage over last 5 minutes = 100

   Usage over last 5 seconds = 100

   Usage over last minute = 100

   Usage over last 5 minutes = 100

Memory Statistics

   Memory usage (bytes) = 1056243712

   Memory free (bytes) = 3146973184

Auto Update Statistics

   lastDirectoryReadAttempt = N/A

   lastDownloadAttempt = N/A

   lastInstallAttempt = N/A

   nextAttempt = N/A

Auxilliary Processors Installed

We are able to do ssh. Can anyone help me on this ?

Thanks a lot in advance.

Regards

Dipak

[Nicolas Fournier · Accepted solution]

Hi Dipak,

Can you check that all the components of the IPS software as shown as Running when you do a show ver on your IPS?

If it isn't the case, just reboot your device and the sensor should be accessible through HTTPS again.

Regards,

Nicolas

[dipak jaiswal]

Hi,

Thanks a lot for your support. As suggested by you, after rebooting the device, i am now able to access it through https.

I have some question for " rdep thread timeout " error, that are mentioned below :

Is rebooting is the only option for this type of problem ?

What precaution should we take to avoid this type of problem ?

What could be the reason for arising " rdep thread timeout " error ?

Thanks a lot in advance.

Regards

Dipak

[Nicolas Fournier]

Hi Dipak,

dipak jaiswal wrote:
 Is rebooting is the only option for this type of problem ?

Yes it is (You can also restart the service from a service account but it is not too recommended)

dipak jaiswal wrote:
 What precaution should we take to avoid this type of problem ?

You should upgrade your software to the latest interim available in the train you are currently running and if you still run into the problem, you should open a TAC case.

dipak jaiswal wrote:
 What could be the reason for arising "  rdep thread timeout " error ?

This is usually a crash of one of the IPS process and thus a software issue. You can verify it is the case by issuing a show ver and see if one of the IPS process is shown as NOT RUNNING.

Regards,

Nicolas