Renew CSC Base license after grace period

[Marcel Tempelman]

Hi,

we have a customer with a ASA 5510 with a CSC module in it. The device tells us the Base license has expired. The new license has been renewed - after - the grace period. The Trendmicro site tells us the Base license is valid until 21 october 2013 but the CSC refuses to acknowledge this. The module is able to fetch updates form the Internet so it does not look like a connection problem to me (it also has a plus license which is also valid till far into 2013 and that one works).

Is it possible that the current license key is "dead" and the CSC expects a new license key because the grace period was expired ?

Regards,

Marcel.

[varrao]

Can you re-image the CSC module and try again???

Plz do take a backup of licenses and configuration before that.

Here's how to re-image:

https://supportforums.cisco.com/docs/DOC-1323

Thanks,

Varun