Trying to license a Cisco Firepower 1100 series. Yesterday I did registered one device successfully but today it's not being registered. Both devices are same model.
I have ensured that:
1. WAN link is up and properly configured.
2. Default Route exists (correct value exists).
3. DNS has been configured and enabled on outside interface (WAN)
4. Can ping tools.cisco.com
See below for detailed information and advice what might be causing the issue?
FW3(config)# show license all
Smart Licensing Status
Smart Licensing is ENABLED
Status: UNREGISTERED - REGISTRATION FAILED
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Jul 07 2023 13:38:43 ???
Failure reason: Communication message send error
Status: No Licenses in Use
Export Authorization Key:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
No licenses in use
Smart Agent for Licensing: 4.9.3_rel/34
License reservation: DISABLED
DNS Server is set on outside interface (WAN)
FW3# ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 72.x.x.38, timeout is 2 seconds:
Success rate is 100 percent (5/5), round-trip min/avg/max = 120/128/130 ms
Successfully ping the tools.cisco.com
Solved! Go to Solution.
@Aref Alsouqithanks for reply.
Did you check that the licenses are showing in your smart account and that they are available?, >>> Today created a NEW Token and used that instead but that didn't worked either. Please note that I was able to register flawlessly in past.
I would check the certificates that have been imported into the device that was successfully registered and import them into this one. >> Don't know exactly, do you have steps to follow (if it's worthy to check).