Hi,
Trying to license a Cisco Firepower 1100 series. Yesterday I did registered one device successfully but today it's not being registered. Both devices are same model.
I have ensured that:
1. WAN link is up and properly configured.
2. Default Route exists (correct value exists).
3. DNS has been configured and enabled on outside interface (WAN)
4. Can ping tools.cisco.com
See below for detailed information and advice what might be causing the issue?
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FW3(config)# show license all |
Smart Licensing Status ======================
Smart Licensing is ENABLED
Registration: Status: UNREGISTERED - REGISTRATION FAILED Export-Controlled Functionality: NOT ALLOWED Initial Registration: FAILED on Jul 07 2023 13:38:43 ??? Failure reason: Communication message send error
License Authorization: Status: No Licenses in Use
Export Authorization Key: Features Authorized: <none>
Utility: Status: DISABLED
Data Privacy: Sending Hostname: yes Callhome hostname privacy: DISABLED Smart Licensing hostname privacy: DISABLED Version privacy: DISABLED
Transport: Type: Callhome
License Usage ==============
No licenses in use
Product Information =================== UDI: PID:FPR-1120,SN:JA*****QL
Agent Version ============= Smart Agent for Licensing: 4.9.3_rel/34
Reservation Info ================ License reservation: DISABLED |
DNS Server |
DNS Server is set on outside interface (WAN) |
Ping tools.cisco.com |
FW3# ping tools.cisco.com Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 72.x.x.38, timeout is 2 seconds: Success rate is 100 percent (5/5), round-trip min/avg/max = 120/128/130 ms !!!!! |
Successfully ping the tools.cisco.com |
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