08-05-2011 08:14 PM - edited 03-11-2019 02:08 PM
HI Guys,
i have an ASA 5510. it was running asa708-k8.bin and i have attempted to install asa821-k8.bin. i have done this on many ASAs before effortlessly.
this time i have had an issue. the ASA will not load the new image, and for some reason will not even load the old.
the ASA seems to just keep crashing. i have erased disk0 (advised in forum): and attempted to load the image from tftp. please see below. i know i need to re-formaet the flash, but cannot get into the ASA at all to complete this.
has anyone seen this before?
=========================================================
CISCO SYSTEMS
Embedded BIOS Version 1.0(11)5 08/28/08 15:11:51.82
Low Memory: 631 KB
High Memory: 256 MB
PCI Device Table.
Bus Dev Func VendID DevID Class Irq
00 00 00 8086 2578 Host Bridge
00 01 00 8086 2579 PCI-to-PCI Bridge
00 03 00 8086 257B PCI-to-PCI Bridge
00 1C 00 8086 25AE PCI-to-PCI Bridge
00 1D 00 8086 25A9 Serial Bus 11
00 1D 01 8086 25AA Serial Bus 10
00 1D 04 8086 25AB System
00 1D 05 8086 25AC IRQ Controller
00 1D 07 8086 25AD Serial Bus 9
00 1E 00 8086 244E PCI-to-PCI Bridge
00 1F 00 8086 25A1 ISA Bridge
00 1F 02 8086 25A3 IDE Controller 11
00 1F 03 8086 25A4 Serial Bus 5
00 1F 05 8086 25A6 Audio 5
02 01 00 8086 1075 Ethernet 11
03 01 00 177D 0003 Encrypt/Decrypt 9
03 02 00 8086 1079 Ethernet 9
03 02 01 8086 1079 Ethernet 9
03 03 00 8086 1079 Ethernet 9
03 03 01 8086 1079 Ethernet 9
04 02 00 8086 1209 Ethernet 11
04 03 00 8086 1209 Ethernet 5
Evaluating BIOS Options ...
Launch BIOS Extension to setup ROMMON
Cisco Systems ROMMON Version (1.0(11)5) #0: Thu Aug 28 15:23:50 PDT 2008
Platform ASA5510
Use BREAK or ESC to interrupt boot. Use SPACE to begin boot immediately. Boot in 10 seconds.
Ethernet0/1
Link is UP
MAC Address: 001f.9e9b.d5b7
ROMMON Variable Settings:
ADDRESS=172.20.95.105
SERVER=172.20.87.11
GATEWAY=172.20.95.254
PORT=Ethernet0/1
VLAN=untagged
IMAGE=asa708-k8.bin
CONFIG=
LINKTIMEOUT=20
PKTTIMEOUT=4
RETRY=20
tftp asa708-k8.bin@172.20.87.11 via 172.20.95.254
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Received 5548032 bytes
Launching TFTP Image...
Cisco Security Appliance admin loader (3.0) #0: Sat May 31 22:48:39 PDT 2008
########################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################
256MB RAM
Total SSMs found: 0
Total NICs found: 7
mcwa i82557 Ethernet at irq 11 MAC: 001f.9e9b.d5b5
mcwa i82557 Ethernet at irq 5 MAC: 0000.0001.0001
i82546GB rev03 Ethernet @ irq09 dev 3 index 00 MAC: 001f.9e9b.d5b6
i82546GB rev03 Ethernet @ irq09 dev 3 index 01 MAC: 001f.9e9b.d5b7
i82546GB rev03 Ethernet @ irq09 dev 2 index 02 MAC: 001f.9e9b.d5b8
i82546GB rev03 Ethernet @ irq09 dev 2 index 03 MAC: 001f.9e9b.d5b9
i82547GI rev00 Gigabit Ethernet @ irq11 dev 1 index 05 MAC: 0000.0001.0002
INFO: Unable to read firewall mode from flash
Writing default firewall mode (single) to flash
WARNING: Unable to write firewall mode to flash, this is normal if flash is
not formatted.
Running Activation Key: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
This activation key is not valid, use default settings only
Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)
Boot microcode : ^CNlite-MC-Boot-Cisco-1.2
SSL/IKE microcode: ^CNlite-MC-IPSEC-Admin-3.03
IPSec microcode : ^CNlite-MC-IPSECm-MAIN-2.05
Cisco Adaptive Security Appliance Software Version 7.0(8)
Additional 1 interface(s) are disabled
****************************** Warning *******************************
This product contains cryptographic features and is
subject to United States and local country laws
governing, import, export, transfer, and use.
Delivery of Cisco cryptographic products does not
imply third-party authority to import, export,
distribute, or use encryption. Importers, exporters,
distributors and users are responsible for compliance
with U.S. and local country laws. By using this
product you agree to comply with applicable laws and
regulations. If you are unable to comply with U.S.
and local laws, return the enclosed items immediately.
A summary of U.S. laws governing Cisco cryptographic
products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by
sending email to export@cisco.com.
******************************* Warning *******************************
Copyright (c) 1996-2008 by Cisco Systems, Inc.
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
open or write(ffsdev/2/write/32) failed
Could not initialize system files in flash.
Thread Name: 557statspoll (Old pc 0x0043e80e ebp 0x0193a2ec)
vector 0x00000003 (breakpoint)
edi 0x01268258
esi 0x011d1fd8
ebp 0x0193a268
esp 0x0193a25c
ebx 0x00003aa2
edx 0x00004a42
ecx 0x01094fb8
eax 0x00004a42
error code n/a
eip 0x00c87e4c
cs 0x00000008
eflags 0x00000046
CR2 0x00000000
Cisco Adaptive Security Appliance Software Version 7.0(8)
Compiled on Sat 31-May-08 23:48 by builders
Crashinfo collected on 18:16:01.010 UTC Fri Aug 5 2011
Traceback:
0: 0010ce16
1: 0010f811
2: 00110431
3: 00115491
4: 0010be92
5: 0010016e
6: 0043d96b
7: 00113745
Stack dump: base:0x01938388 size:8192, active:428
entries above '==': return PC preceded by input parameters
entries below '==': local variables followed by saved regs
'==Fn': stack frame n, contains next stack frame
'*': stack pointer at crash
For example:
0xeeeeef00: 0x005d0707 : arg3
0xeeeeeefc: 0x00000159 : arg2
0xeeeeeef8: 0x005d0722 : arg1
0xeeeeeef4: 0x005d1754 : return PC
0xeeeeeef0: 0xeeeeef20 ==F2: stack frame F2
0xeeeeeeec: 0x00def9e0 : local variable
0xeeeeeee8: 0x0187df9e : local variable or saved reg
0xeeeeeee4: 0x01191548 : local variable or saved reg
0xeeeeeee0: 0x014dde20 : local variable or saved reg
0x0193a384: 0x00000000
0x0193a380: 0x0043d94c
0x0193a37c-0x0193a378: 0x00000000 ==F6
0x0193a374-0x0193a358: 0x12345678
0x0193a354: 0x00000000
0x0193a350: 0x00113745
0x0193a34c: 0x0193a378 ==F5
0x0193a348-0x0193a338: 0x12345678
0x0193a334: 0x00000000
0x0193a330-0x0193a32c: 0x12345678
0x0193a328: 0x00000001
0x0193a324: 0x011d1fd8
0x0193a320: 0x0043d96b
0x0193a31c: 0x0193a34c ==F4
0x0193a318: 0x011d20a0
0x0193a314-0x0193a310: 0x12345678
0x0193a30c-0x0193a308: 0x00000000
0x0193a304: 0x011d1fd8
0x0193a300: 0x00000202
0x0193a2fc: 0x00000008
0x0193a2f8: 0x0043e7ef
0x0193a2f4: 0xf8340070
0x0193a2f0: 0x011d20a0
0x0193a2ec: 0xf8340000
0x0193a2e8: 0x012681b0
0x0193a2e4: 0x0193a2f8
0x0193a2e0: 0x0193a31c
0x0193a2dc: 0x011d1fd8
0x0193a2d8: 0x01268258
0x0193a2d4: 0x00000020
0x0193a2d0: 0x0193a2d4
0x0193a2cc: 0x0010016e
0x0193a2c8: 0x0193a31c ==F3
0x0193a2c4: 0x011d1fd8
0x0193a2c0: 0x012681b0
0x0193a2bc: 0x0193a2ec
0x0193a2b8: 0x00000000
0x0193a2b4: 0x00000fa0
0x0193a2b0: 0x00fb91f8
0x0193a2ac: 0x0010be70
0x0193a2a8: 0x0193a2c8
0x0193a2a4-0x0193a2a0: 0x0193a2d4
0x0193a29c: 0x0010be92
0x0193a298: 0x0193a2c8 ==F2
0x0193a294: 0x0193a2b4
0x0193a290: 0x00111a97
0x0193a28c: 0x0193a2bc
0x0193a288: 0x01268258
0x0193a284: 0x011d1fd8
0x0193a280: 0x0193a2d4
0x0193a27c: 0x0193a2bc
0x0193a278-0x0193a274: 0x12345678
0x0193a270: 0x01094fb8
0x0193a26c: 0x00115491
0x0193a268: 0x0193a298 ==F1
0x0193a264: 0x00000046
0x0193a260: 0x00000008
0x0193a25c: 0x00c87e4c *
0x0193a258: 0x00004a42
0x0193a254: 0x01094fb8
0x0193a250: 0x00004a42
0x0193a24c: 0x00003aa2
0x0193a248: 0x0193a25c
0x0193a244: 0x0193a268
0x0193a240: 0x011d1fd8
0x0193a23c: 0x01268258
0x0193a238: 0x00000003
0x0193a234: 0x00110431
0x0193a230: 0x0193a268
0x0193a22c: 0x00000046
0x0193a228: 0x00000008
0x0193a224: 0x00c87e4c
0x0193a220: 0x00004a42
0x0193a21c: 0x01094fb8
0x0193a218: 0x00004a42
0x0193a214: 0x00003aa2
0x0193a210: 0x0193a25c
0x0193a20c: 0x0193a268
0x0193a208: 0x011d1fd8
0x0193a204: 0x01268258
0x0193a200: 0x00000003
0x0193a1fc: 0x00000001
0x0193a1f8: 0x010951cc
0x0193a1f4: 0x12345678
0x0193a1f0: 0x01268258
0x0193a1ec: 0x011d1fd8
0x0193a1e8: 0x00003aa2
0x0193a1e4: 0x0193a2ec
0x0193a1e0: 0x0043e80e
0x0193a1dc: 0x0043d704
Begin to dump crashinfo to flash....
Ignoring startup configuration as instructed by configuration register.
The flash device is in use by another task.
Type help or '?' for a list of available commands.
ciscoasa>
End of console dump.
Do 'show crashinfo' after reboot to retrieve other crash information
Rebooting....
Booting system, please wait...
08-06-2011 09:34 PM
Hi,
The ASA is crashing, hence it may be a software defect. It would be better for you to open a ticket with TAC. If you are doing an upgrade to 8.2.1, check if you dont have any class maps or policy maps doing nothing on the device, Ive heard issues related to that.
My advice, try 8.2.2, if problem persist, open a ticket with TAC.
Mike
08-07-2011 05:53 PM
Hi Mate,
i tried loading asa822-k8.bin as advised, still no joy im affraid. this issue is unbelievable. :S.
going to try a complete Power down and restart. i have not been able to do this yet as the ASA is in another country.
will log a call with TAC, hopefully the ASA is not dead!!
thanks.
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