step install package FTD system software

[Dhikra Marghli]

Hello

I have aslo other ASA 5506-X  V05  i and have a problem about install and upgrade .

Problem : i try more time but i have the message error .

firepower-boot>system install noconfirm ftp://192.168.1.254/ftd-6.2.3-83.pkg

######################## WARNING ############################
# The content of disk0: will be erased during installation! #
#############################################################

Do you want to continue? [y/N] y
Erasing disk0 ...
Extracting ...
Verifying

Enter credentials to authenticate with ftp server
Username: admin
Password:
Verifying
Downloading
Extracting
Package Detail
Description: Cisco ASA-FTD 6.2.3-83 System Install
Requires reboot: Yes

Warning: Please do not interrupt the process or turn off the system.
Doing so might leave system in unusable state.

Starting upgrade process ...
Populating new system image

Upgrade failed for an unknown reason. Please try again.
Upgrade failed. Logs can be viewed with "support view logs" command.
firepower-boot>

So  how i can resolve problem   for step install package  and i can't continue next step !!!

so i wait a help from expert ASA FW Cisco  and a solution !!

Thanks in adv

[Sheraz.Salim · Accepted solution]

Hi @Dhikra Marghli 

very similar discussion is already on this thread here is the link

https://community.cisco.com/t5/network-security/asa-5515-x-ftd-upgrade-failed/td-p/3696006

and

https://community.cisco.com/t5/network-security/upgrade-failed-for-an-unknown-reason-please-try-again-asa-5512/m-p/4502084  I found you name next to it

[Dhikra Marghli]

But  it is ASA 5506  not ASA 5512 or ASA5515 !!

 i don't think the same answer !!! 

[Sheraz.Salim]

Dhikra Marghli the process and method is same of the ASA-5000-X series.

what you see in the support view logs could you past the log here.

have you upgrade the ROMMON image for 5506-X prior to upgrade the FTD code?

https://www.cisco.com/c/en/us/td/docs/security/firepower/quick_start/reimage/asa-ftd-reimage.html#task_90917D0EBAC2427487F6F51D21ABC235

[Dhikra Marghli]

ok thanks to help me

so must RMA fom Cisco.

thanks again