Re: Unable to access firepower using asdm

jermainef1 · ‎08-02-2016

Hi Guys need help!

I was trying to access firepower on asa 5508-X w/ ASA v9.4.1 and using ASDM 7.4.1, but it prompt:

"Unable to connect to the proxy server".

"

For Java logs:

04:39:56 INFO: WRITE: SetNetworkDelegateConfigMessage{type=SetNetworkDelegateConfig, uid=3, browserContextId=-1, onBeforeURLRequestDisabled=false, onBeforeSendHeadersDisabled=false, onSendHeadersDisabled=false, onHeadersReceivedDisabled=false, onBeforeRedirectDisabled=false, onResponseStartedDisabled=false, onCompletedDisabled=false, onPACScriptErrorDisabled=false, onAuthRequiredDisabled=false}, SocketInfo{channelId=0, browserId=-1, channelType=Main}

Aug 02, 2016 4:39:56 PM ah a

INFO: Remote Debug Url:http://localhost:9222/devtools/devtools.html?ws=localhost:9222/devtools/page/561B4D59-5388-4745-8BA2-3E70304E60A8

Aug 02, 2016 4:43:33 PM af$4 onStartLoadingFrame

INFO: Loading ... https://192.168.1.2/dashboard/view.cgi?id=8c46dc39-dadc-4d48-a588-edca0b9eaea7

2016-08-03 00:43:56,036 [ERROR] Progress indicator could not be displayed.

0 [Browser Events Thread] ERROR com.cisco.dmcommon.util.DMCommonEnv - Progress indicator could not be displayed.

Aug 02, 2016 4:43:56 PM af$2 onTitleChange

INFO: Title = https://192.168.1.2/dashboard/view.cgi?id=8c46dc39-dadc-4d48-a588-edca0b9eaea7 is not available

2016-08-03 00:45:54,506 [ERROR] Tue Aug 02 16:45:54 UTC 2016 : No response from the device in the last 60 seconds.

118470 [PollerStatus] ERROR com.cisco.dmcommon.util.DMCommonEnv - Tue Aug 02 16:45:54 UTC 2016 : No response from the device in the last 60 seconds.

2016-08-03 00:47:35,526 [ERROR] Tue Aug 02 16:47:35 UTC 2016 : No response from the device in the last 60 seconds.

219490 [PollerStatus] ERROR com.cisco.dmcommon.util.DMCommonEnv - Tue Aug 02 16:47:35 UTC 2016 : No response from the device in the last 60 seconds.

Aug 02, 2016 4:51:25 PM af$4 onStartLoadingFrame

INFO: Loading ... https://192.168.1.2/dashboard/view.cgi?id=8c46dc39-dadc-4d48-a588-edca0b9eaea7

2016-08-03 00:51:47,472 [ERROR] Progress indicator could not be displayed.

471436 [Browser Events Thread] ERROR com.cisco.dmcommon.util.DMCommonEnv - Progress indicator could not be displayed.

Aug 02, 2016 4:51:47 PM af$2 onTitleChange

INFO: Title = https://192.168.1.2/dashboard/view.cgi?id=8c46dc39-dadc-4d48-a588-edca0b9eaea7 is not available.

Thanks in advance for you help!

keglass · ‎08-04-2016

Jermaine,

I recommend you post this to the Cisco Support Community where our technical support experts provide assistance. If you think you are experiencing a bug, then another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance and tracking.

https://supportforums.cisco.com/

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

jaime.pedraza · ‎09-21-2016

Jermaine,

FMC into the ASDM is a pain in the hour report . I have tested 5.4, 6.0, 6.1 Firepower with 7.5, 7.6 and only 5.4 has had an acceptable behaviour (it seems not to have too much incidence the ASDM version), but far from been stable. My personal recommendation: always use FMC. If you have problems selling the idea, try with the logging retention, the configuration backup, the shorter recovery time in case of failure of the firewall, and the independence of the management, and the richer reports.

I hope, some day the ASDM with FMC will be much

Regards,

Jaime