Unable To Connect To AIP-SSM-10 using IDMv6

[Bethuelle]

Hi,

I have an ASA 5520 with an AIP-SSM-10 module. When i try to connect to it using IDM, I have the following message " ERROR CONNECTING TO SENSOR. Failed to load Sensor -errsystemerror-ct-sensorapp420 not responding, please check system processes. The connect to the specified lo::ClientPipe failed  "

How can i solve this issue.

Thanks

[Christopher Dreier]

Hello Damdjo,

This message means that the sensorApp process is not available. Can you please run a "show ver" from the IPS CLI and verify that the sensorApp process is in state NotRunning?

To troubleshoot further, please post the output of a "show version" as well as any core.txt information from the output of a "show tech."

Thank you,

Blayne Dreier

Cisco TAC Escalation Team

**Please check out our Podcasts**

TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast

TAC IPS Media Series: https://supportforums.cisco.com/docs/DOC-12758

[Bethuelle]

Hello Blayne,

Thanks very much for your prompt reply. I really did not expect such a quick

response. Attached is a file containing the result of the *show version *and

• show tech-result* .

Thank you,

Damdjo N. Julie

On Mon, Apr 25, 2011 at 9:49 PM, cdreier <

[Bethuelle]

Hello,

Can any one help me out with this problem? I am unable to connect to the IPS (AIP-SSM-10) using IDM 6. The attached file shows the message i receive when i try to connect.

Thanks

[Christopher Dreier]

Hello Damdjo,

I've reviewed your core.txt and it appears to be reasonably generic and warrants further investigation. If you prefer, we can dive deeper into the root cause via a TAC case. If you do choose to open a TAC case, please leave the sensor in its current state so that it can be diagnosed.

Offer withstanding, you are running very old code. If you prefer not to open a TAC case, I suggest that you upgrade to the latest 6.x or 7.x code and install the latest signature update from cisco.com.

Thank you,

Blayne Dreier

Cisco TAC Escalation Team

**Please check out our Podcasts**

TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast

TAC IPS Media Series: https://supportforums.cisco.com/docs/DOC-12758

[Bethuelle]

Thanks Blayne,

By the way I'll like to know how can I obtain an IPS Maintenance Contract.

Thank you,

Damdjo Julie

On Thu, Apr 28, 2011 at 5:34 PM, cdreier <

[Christopher Dreier]

Hello Damdjo,

You'll want to talk to your Cisco Account Manager/SE/NCE about purchasing a contract.

Please let me know if I can help you with anything further within the context of this thread. If your question has been Answered, please mark the thread as such so that it will be helpful to other users. Also, please feel free to Rate this thread to reflect your experience.

Thank you,

Blayne Dreier

Cisco TAC Escalation Team

**Please check out our Podcasts**

TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast

TAC IPS Media Series: https://supportforums.cisco.com/docs/DOC-12758