Completely Stumped HELP!

[adam.p.zalewski]

Hi, 

I am new to OpenDNS today and have been reading different posts and trying to set this up right for hours now. 

As far as I know I configured everything to a T according to the directions and according the page https://welcome.opendns.com/ everything is configured correctly.

However, I am having trouble with several of my devices. For some reason my amazon fire stick 4k is working fine with the filters, but the one up stairs is an older version and doesn't work with the filters at all. 

My phone is an android and setting the dns servers is not working. Tried using the directions here:
https://support.opendns.com/hc/en-us/articles/228009007-Android-Configuration-instructions-for-OpenDNS

It says in directions: "Don't worry about the editing the IP address as the Android device will fill in the IP address it has acquired through DHCP." but that just simply isn't true on my phone and it won't allow me to hit save until I fill in the IP address. I don't know what I'm supposed to put in there so I'm stumped there. 

My computer (windows 10 machine) was working with the blockers and then after awhile it just stopped working. The only thing that has worked reliably is my firestick 4k so far. 

Thank you for the help!

[rotblitz]

So you preferred to configure OpenDNS on the end-user devices instead of on the router? Why this?

According to your symptoms one problem seems to be that your IP address may have changed and is no longer registered at the dashboard.

[adam.p.zalewski]

No I configured it on my router.  But it's not working with my phone, computer, etc. How can I check my IP address to see if it's changed? Do I need to set a static IP for every device?

[rotblitz]

If you configured on the router, why do you attempt to configure your Android device? You don’t need to do this.

You check and possibly correct your IP address registration at https://dashboard.opendns.com/settings/
This must be your one public IP address.

Do not set static private IP addresses on the end user devices, but configure to obtain network settings automatically. This is anyway the default.

[adam.p.zalewski]

I am trying to configure it on my android because after setting it up on my router it wasn't working so I assumed I needed to do something with my phone to get it to work.

When I go to that page it doesn't say my ip address has changed or anything. Any tips?

[rotblitz]

“I assumed I needed to do something with my phone to get it to work.”

Don’t assume, but strictly follow instructions. Creativity doesn’t help here.

I need much more information.

Post screen shots of https://dashboard.opendns.com/settings/ and the router page where you have configured OpenDNS.

Further copy & paste the complete plain text output of the following diagnostic commands to here.
nslookup -type=txt debug.opendns.com.
nslookup whoami.akamai.net.

Does http://welcome.opendns.com/ still show that you’re using OpenDNS? On all devices?

[bigandyt]

So I know the answer to this, and you won't like it, on some Amazon fire tablets they have the ability to set two DNs entries, BUT they have a hard coded 3rd you can't remove or change, and that's googles 8.8.8.8, so no matter what DNs you set, router or device, if it can't find the resolution on the first two DNs entries it will try Google/8.8.8.8 and get a response. This for me is a major security and safeguarding issue, I raised it with Amazon support and they don't care, it's considered a "feature". So I had to block browser access on the fire for the kids, as there was no way to secure it. (I have a Google Wi-Fi router that at least safeguards search results, but I can't stop them going direct to bad websites)

So this means even if you do a router level configuration of the DNS, this individual device will always use 8.8.8.8/ google and ignore the DNS that is blocking resolution. So the op isn't doing device level as some comments describe, they are just trying device config because it's not working for that specific device due to the issue I mention.

[bigandyt]

As an fyi I did try blocking 8.8.8.8 on my firewall and I think that worked, but annoyingly it also broke quite a few of my various Google devices around the house, if I remember correctly. I didn't find a way around it sadly and have up trying.