Network already exists

[bbehrendt]

I work for a school and I just set up the Open DNS and trying to add a network.  I get a "Network already exists", which I assume a predecessor of mine set one up long ago.   I tried two different support emails and both bounced back stating my email was blocked. 

How can I get the network released from the old dead account?

[adamwin]

let me look into this

[Jonatan Jonasson]

On the umbrella support page, (https://support.umbrella.com/hc/en-us) there's a "submit a request" link in the top-right corner.

If you don't have another method of creating a ticket (direct/through your var/email/something), you can use the web form and submit a ticket this way, and explaining the situation and get assistance.

[bbehrendt]

If anyone else finds this thread, this was the reply I got.   Basically after Aug 1st 2025 I don't see any way to get "Network already exists" issues resolved. 

Hello,

Thank you for reaching out to OpenDNS Support.

Please note that after August 1st, OpenDNS will be moving to a community-based support model, and this email address will no longer be monitored. For more information about this change and how to connect with our community for assistance, please visit:

https://support.opendns.com/hc/en-us/articles/37920861633172-OpenDNS-Support-Transition-Connect-with-Community

We appreciate your understanding and encourage you to join the OpenDNS Community for ongoing support!

Best regards,

[rmargall]

Hello,

Thank you for bringing this to our attention! To assist you further, I have sent you a direct message. Please check your messages so we can continue troubleshooting this issue.

Best regards,