11-12-2016 01:00 PM
I'm having trouble getting OpenDNS to work. I have Comcast Business class at home and I'm using a D-Link DIR-880L router.
Here's the link to my diagnostic info:
https://diagnostic.opendns.com/d/5195979041013760
Also when I run
nslookup -type=txt debug.opendns.com.
I get that it's not found.
Can anyone help?
11-13-2016 07:42 AM
Nobody can help except staff, because your diagnostics results can be accessed by staff only. Therefore you had to raise a support ticket, or you must post results here, so that other users can help.
Whatever, the "non-existent domain" result you get from the above command indicates that you don't use OpenDNS at all, i.e. you don't send your DNS traffic to OpenDNS.
To ensure that your DNS traffic is not hi-jacked by Comcast or otherwise, execute the following command:
nslookup -type=txt which.opendns.com. 208.67.220.220
If this returns "I am not an OpenDNS resolver", then your DNS traffic is hi-jacked, whereas if it returns something like "9.abc", then you didn't configure the OpenDNS resolver addresses correctly on your router and need to correct it.
11-14-2016 01:44 PM
Hi,
Thanks for running the Diagnostic Tool. Base on the results, everything seems to be set up correctly and you are using OpenDNS.
Have you tried clearing the cache on your devices? We advise that you clear the cache on your network's devices to ensure that your DNS settings take effect immediately. This includes client computers, devices, and any local DNS servers on your network.
Please see [Clearing the DNS Cache on Computers, and Web Browsers](https://support.opendns.com/hc/en-us/articles/227988627-Clearing-the-DNS-Cache-on-Computers-and-Web-Browsers) for directions. If you have trouble while using this guide, restarting or rebooting your devices should flush the DNS and web browser caches on your devices.
If you continue to have problems with your current OpenDNS filtering settings, please raise a ticket with us.
Regards,
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