08-04-2015 04:34 PM
I've tried everything. It was running perfectly, however, had to restore my computer (macbook) to factory settings and when I download the updater it says IP address: unavailable and "no" in red letters when using openDNS.
08-05-2015 04:05 AM
Attach a screen shot of what you're seeing. And post the complete plain text output of the following command:
nslookup -type=txt debug.opendns.com.
08-05-2015 11:30 AM
Last login: Wed Aug 5 14:29:28 on ttys000
Michelles-MBP:~ michellefagan$ nslookup -type=txt debug.opendns.com
Server: 192.168.1.254
Address: 192.168.1.254#53
** server can't find debug.opendns.com: NXDOMAIN
Michelles-MBP:~ michellefagan$
08-05-2015 11:30 AM
08-06-2015 05:32 AM
Yes, you do not send your DNS queries to OpenDNS yet, so you're not using OpenDNS. The updater is right. See also http://welcome.opendns.com/
The most likely reasons:
08-09-2015 12:34 PM
Still having issues. Please advise
08-09-2015 02:26 PM
You have been advised, and you did not respond back to that advice. This type of community based support doesn't work without feedback and being told what worked and didn't work. The ball is still in your court as far as moving forward and resolving this issue. You actually need to respond to us with more than "it still doesn't work, fix it"
Are you having the exact same issues and symptoms as when you first posted? Did you look into any of what rotblitz offered as possible reasons? What happens when you try to manually update your IP address from the OpenDNS dashboard?
08-09-2015 02:59 PM
First of all, I didn't respond with "it still doesn't work, fix it". I responded I was still having issues - I tried everything rotblitz asked me to do. I had to reboot my computer to factory settings recently and OpenDNS is still saying no IP address available. How am I supposed to know what rotblitz means by checking my DNS queries? I'm obviously here because nothing makes sense and I need help.
08-09-2015 03:21 PM
When someone takes the time to respond to you with details of things to look at and your response is what you sent, "it still doesn't work, fix it" is precisely the message that you are sending, whether or not you used those exact words. It's that way especially since you provided no feedback to the information and suggestions that were offered to you, and provided no new or updated information on the ongoing issues. You specifically did not say that you tried everything rotblitz suggested so no one but you had any idea what you tried and what you didn't try. How is anyone expected to provide advice in that situation? We are not mindreaders, nor do we have remote access to your computer. If you don't understand what someone says in their response just say so, and ask for additional information or instructions.
As for what rotblitz means by checking your DNS queries he provided the exact means to do so - run that command, and just as with the previous diagnostic command provide the output as text or a screenshot.
To restate what has already been said, what DNS resolvers do you have configured on your Mac? If you are configured to use any other DNS resolvers then OpenDNS will not work for you and you will get the results that you shared with us earlier. It sounds as if OpenDNS might not be configured on your router and you are relying on configurations on the Mac, which very likely were not configured for OpenDNS when you reset the computer to factory settings. If necessary go through the initial setup steps that begin at the OpenDNS homepage to make sure that you have everything configured properly.
Are you running any security products, such as Avast Security Suite 2015 with Secure DNS enabled, or any similar products with a similar option? If so you have to disable that feature in order to use OpenDNS.
Run the command that rotblitz suggested to check if your DNS queries are being redirected by your ISP or anyone else. It's unlikely that this changed at the same time as resetting the Mac, but if nothing else it's essential to check to see if that is indeed what is happening.
Try manually updating the IP address you have registered on your OpenDNS dashboard, that might or might not fix things, but it will at least tell us if things are set up and working properly on OpenDNS end of things.
12-11-2015 10:47 AM
Hello,
I've been using OPENDNS for a while and it worked properly. It is however sometime that it is not working any longer even though it seemed to be properly configured.
I ran the tests indicated above and I had the following results:
slookup -type=txt debug.opendns.com
Server: 127.0.0.54
Address: 127.0.0.54#53
** server can't find debug.opendns.com: NXDOMAIN
and then:
slookup -type=txt which.opendns.com. 208.67.220.220
Server: 208.67.220.220
Address: 208.67.220.220#53
Non-authoritative answer:
which.opendns.com text = "3.fra"
Authoritative answers can be found from:
MacBook-Pro-di-Giuseppe:~ Giuseppe$
In the OpendDNS website, my IP address is correct and it looks like it works, but in the OpenDNS Updater status it indicates that there is no IP Address and hence is not working. I tried also to manually write again the Ip address with no results.
I am not running any security product (Avast or likewise)
What can I do now?
thanks for your support
12-12-2015 05:04 AM
Your IP address registration at the dashboard is irrelevant at this time, because you don't send your DNS queries to OpenDNS. You need to configure the OpenDNS resolver addresses at the right place, on the router or on the end user device being used.
Your currently configured DNS server 127.0.0.54 does not forward your DNS queries to OpenDNS. You need to fix this, and then it will work. Follow the appropriate instructions for your scenario: https://support.opendns.com/categories/20080020
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