OpenDNS Not Working

[cheesemaker]

Hello... I recently created an account for OpenDNS.  I entered my IP address in Settings, choose my filtering level (moderate) and clicked Apply.  I then shut everything down (I use Verizon Home Internet 5G.  I restarted everything and tried to access some of the more popular porn sites.  OpenDNS is not blocking anything.  What am I doing wrong?

[reham1]

Hello, 

Please create a support request.

When you do please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in www.internetbadguys.com

After the test completes, copy and paste the Diagnostic number into this ticket. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.