SN database Problem

[lianto_gouw]

dear all,

We have problem with cisco service contract data base, we have do RMA our Content server and they send the now one with New SN, and when we use that New SN few mount later they said the service contract not available, when I check again in service contract our device still use the Old SN and not the new One, can you help me, to whom I must complain for this problem?

[jconquel · Accepted solution]

Hello Lianto Gouw,

Thank you for bringing this concern on us.

We would like to inform you that to better assists you with this concern, kindly contact our Cisco Customer Service for further assistance with RMA# and New SN# as they can explain further with reagrds with the process on this request.

You may contact them at 1-800-553-6387 options 2 and 1 or you may open a case by sending an email at csgbprod@cisco.com

We hope that we answer your quesries regarding this concern.

Thanks,

Jen