02-19-2013 10:06 AM
We had a power outage that took down a ONS 15454 in a remote facility. Upon restoring power and powering-up the unit, it shows up in CTC as grey with "Uknown2" as the name.
I had someone reseat the TCC card, but it still comes up as unknown.
Has anyone seen this? Any suggestions (the device is hours from me)
Solved! Go to Solution.
02-28-2013 02:38 AM
Try and restart CTC session and clear CTC cache
Can you ping the node
Check to see if the node is in the OSPF routing table
Can you access via CTC locally
Is your CTC terminal directly connected or does it go via a firewall
Probably resolved now how did you resolve it?
02-22-2013 11:52 PM
You can try to delete the DCC or OSC, then recreate it.
Sent from Cisco Technical Support iPad App
02-28-2013 02:38 AM
Try and restart CTC session and clear CTC cache
Can you ping the node
Check to see if the node is in the OSPF routing table
Can you access via CTC locally
Is your CTC terminal directly connected or does it go via a firewall
Probably resolved now how did you resolve it?
02-28-2013 06:45 AM
It ended up coming back after resetting the TCC card.
chris: out of curiosity, how do you clear the CTC cache?
02-28-2013 12:05 PM
When you launch CTC a screen appears which gives details of the Java Enviroment and there is a button on the screen which is labeled "Delete CTC Cache"
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