01-25-2022 07:32 AM
Have had a couple instances of workers unable to record Webex meeting to Cloud while in the Canvas app. The option is ghosted (greyed out) and unavailable when they attempt to record meeting. The only option available is to record to computer. Have had them log out and back into their Canvas accounts and Webex is running in latest version -- 42.1.4.22. There is no storage/server issue that's been detected either. Any suggestion or recommendation? Thanks!
02-16-2022 01:56 PM
I see you posted this question in more forums.
Here is my reply from the same question in another forum:
YES! I have had this problem a lot... but not any more.
You can confirm this problem by having these 3 symptoms:
The solution is to walk the instructor through these steps:
NEW meetings from this point on will be fixed. So if the instructor has meetings already scheduled in your LMS, they have to delete those meetings, and re-create them.
Again, it will only work on meetings scheduled from this point on!
02-21-2022 07:19 AM
Thank you! Was able to get issue resolved.
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