Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About rikardkrvaric
rikardkrvaric
Contributor
Currently Unified Communications Engineer at Houston Community College in Texas.
Responsible for all Call Centers, CUCM, Jabber, and now implementing Informacast for broadcast alerts.
Was responsible for CUCM North America VoIP operations for Tenaris. I converted two large plants from Legacy PBX to Cisco. In addition, I manage manufacturing plant wide projects for Cisco wireless deployments, fiber optic rings, as well as IT needs/requirements for new construction and remodeling around North America.
Worked at OpenCourse Solutions as Network Administrator. We provided a full IT solution for Golf Courses of all sizes, including the Heritage Golf Group with Golf courses in more than 15 locations around the USA.
Used to work for Wyndham Hotels, Managed Food & Beverage Department, over $4 Million/Year, Hiring, Firing, Cost Control, Inventory Control, Customer Satisfaction.
Specialties: Cisco CUCM 8+, Cisco Unity, Cisco WCS & Wireless, Cisco Switches/Routers, Windows Server Management, VMware
Expertise:
Network management, Unified Communications, RightFax and more
Currently Unified Communications Engineer at Houston Community College in Texas.
Responsible for all Call Centers, CUCM, Jabber, and now implementing Informacast for broadcast alerts.
Was responsible for CUCM North America VoIP operations for Tenaris. I converted two large plants from Legacy PBX to Cisco. In addition, I manage manufacturing plant wide projects
Recent Badges
Stats
Member since
12-15-2004
92
Posts
7
Helpful
1
Solution
Created by
rikardkrvaric
in IP Telephony and Phones
in IP Telephony and Phones
08-15-2019
03:40 PM
08-15-2019
03:40 PM
Thank you! We had SR4, and am now running SR5...
... View more
Created by
rikardkrvaric
in IP Telephony and Phones
in IP Telephony and Phones
08-14-2019
01:18 PM
08-14-2019
01:18 PM
@jakeriley @ciscokid6969 Have you been able to resolve your issues? We got some upset management needing a resolution... SR3 or SR5 work fine still?
... View more
08-07-2019
02:05 PM
You really should get the NetZoom stencils... NetZoom develops the stencils for most companies... If you cannot find a particular stencil, they will MAKE IT for you! And all the stencils are done correctly... every port is clickable and you can drag 'links' to them (think in Visio). If you are using a particular switch, like a 4506 switch, you can add different blades and power supplies to them... It has power draw, and heat dissipation data in the stencils, and when you add these devices to rack stencils, the rack stencil can show you total heat and power for the rack... Excellent for Power & AC calculations. Then, just attach your Solarwinds Orion database (I'm sure others work too), and you can watch a bunch of racks with live data from the monitoring tool... unplug a cable, and watch the link turn red in Visio... Very cool stuff... www.NetZoom.com
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
10-24-2018
08:10 AM
10-24-2018
08:10 AM
So, he should try "Set did_this_execute = true" in the 'Selected' step to test if that works?
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
02-23-2018
07:45 AM
02-23-2018
07:45 AM
The problem was solved by doing an update.
The Build I used was 6.6.1.053 I believe. After the update it was 6.6.1.400, which solved the problem with the playback sound.
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
11-16-2017
01:55 PM
11-16-2017
01:55 PM
Does John Doe have a CSF device (one CSF device for each agent)? Make sure the agent is listed under Owner ID, and is also added as a controlled device under John's End User https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber/configure_voice_and_video_communication.html#JABW_TK_E75CBE00_00
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
10-17-2017
01:57 PM
10-17-2017
01:57 PM
You can add the Spanish skill to the English CSQ.
If the English Skill is (10), and the Spanish skill is (5), it should always pick the highest skilled agent, before going to the Spanish agents.
Jorge - Spanish (5)
Michael - English (10)
Michael would always get calls before Jorge..
If another call comes in while Michael is busy, it will ring Jorge's phone.
Jorge could also have Spanish calls in queue, and would still get ringed from English CSQ.
I am not sure if there is a way to eliminate calls going to Jorge if Spanish CSQ has calls...
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
10-13-2017
01:17 PM
10-13-2017
01:17 PM
UCCX should automatically give you the call that has the longest wait time first. So you shouldn't have to worry about that.
How is your CSQ setup?
Is your Resource Selection Criteria set to "Most Skilled"
What is the Minimum Competence for English Skill?
... View more
Created by
rikardkrvaric
in IP Telephony and Phones
in IP Telephony and Phones
09-29-2017
12:10 PM
09-29-2017
12:10 PM
We are starting to see this issue here. Screen is visible, and buttons are non-functional. No matter what you press, nothing works. Only cable un/re-plug works. 8865 - sip8845_65.11-7-1-17 - BEKEM 8865 - sip8845_65.11-7-1-17 - BEKEM 8865 - sip8845_65.11-7-1-17 - NO BEKEM We adopted the 11-7-1-17 several weeks ago...
... View more
07-03-2017
02:40 PM
Sean,
You only need to create the SRV record for the CUCM server you want the Jabber Client to hit.
So, if you have 1 Publisher, and 8 subscribers, you can do SRV records for 9, or for 1.
_cisco-uds._tcp.example.com = CUCM server s
_cuplogin._tcp.example.com = IM&P servers
Although we have setup proper priorities and weights on the different SRV records (for _cisco-uds._tcp.example.com) TAC has told me Jabber client does not follow the priority and weights. Rather, it just hits ANY of the Servers it finds in the DNS SRV record.
... View more
04-25-2017
11:18 AM
Joseph, Sometimes you just need to talk it out with someone, and the answers present themselves! Thanks for posting what actually DID work!
... View more
Created by
rikardkrvaric
in Other Collaboration Subjects
in Other Collaboration Subjects
04-20-2017
10:52 AM
04-20-2017
10:52 AM
OK, I know this is an old question, but I wanted to make sure it was answered.
Basically, you need a standalone kit to develop the reports on, and export them, then import them into your own UCCX.
Cisco UCCX Report Developer Guide (10.0)
It states in the overview:
You cannot create new reports with the Unified Intelligence Center (Standard license) that is embedded with Unified CCX. To create new custom Historical reports, you need to install a standalone Unified Intelligence Center Not For Resale (NFR) kit with premium license. The version of the standalone Unified Intelligence Center should be the same or older than the Unified Intelligence Center that is embedded in Unified CCX.
Here is another thread that discusses this:
UCCX on CUIC standard or Premium
... View more
04-17-2017
03:14 PM
I have added simple 'tracking' in my scripts (into one of the call variables). I get to 'see' what every caller does, basically. Then you can pull the "Custom Call Variable" report anytime.
... View more
Created by
rikardkrvaric
in Contact Center
in Contact Center
04-03-2017
08:28 AM
04-03-2017
08:28 AM
I don't think this report by Kelli has any answers... What I'd like to see is at least being able to FTP out a report larger than 8000 rows...
... View more
Created by
rikardkrvaric
in Audio and Video Endpoints
in Audio and Video Endpoints
02-22-2017
01:59 PM
02-22-2017
01:59 PM
I too am interested in this. I'd love to have a kiosk mode, with a few buttons to press. We're a community college, so buttons would be something like Advisor, Financial Aid, IT Helpdesk, Veteran's Affairs, etc. Any progress since 2015? We have both DX70 & DX80 purchased to toy with.
... View more
08-14-2019
@jakeriley @ciscokid6969 Have you been able to resolve your issues?We
got some upset management need...
08-07-2019
You really should get the NetZoom stencils...NetZoom develops the
stencils for most companies...If y...
10-24-2018
So, he should try "Set did_this_execute = true" in the 'Selected' step
to test if that works?
Created by
rikardkrvaric
in Contact Center
02-23-2018
02-23-2018
The problem was solved by doing an update. The Build I used was
6.6.1.053 I believe. After the updat...
Created by
rikardkrvaric
in Contact Center
11-16-2017
11-16-2017
Does John Doe have a CSF device (one CSF device for each agent)?Make
sure the agent is listed under ...
Created by
rikardkrvaric
in Contact Center
10-17-2017
10-17-2017
You can add the Spanish skill to the English CSQ. If the English Skill
is (10), and the Spanish skil...
Created by
rikardkrvaric
in Contact Center
10-13-2017
10-13-2017
UCCX should automatically give you the call that has the longest wait
time first. So you shouldn't h...
Created by
rikardkrvaric
in IP Telephony and Phones
09-29-2017
09-29-2017
We are starting to see this issue here.Screen is visible, and buttons
are non-functional. No matter ...
07-12-2017
After much searching, a secret source deep inside a hidden bunker, was
able to find us an OVA. The O...
07-03-2017
Sean, You only need to create the SRV record for the CUCM server you
want the Jabber Client to hit. ...
Created by
rikardkrvaric
in Unified Communications Infrastructure
06-23-2017
06-23-2017
I realized I had selected the "Cisco DX80" phone type. And for the life
of me couldn't figure out wh...
Created by
rikardkrvaric
in Unified Communications Infrastructure
05-24-2017
05-24-2017
Check your CUIC License Utilization report. Are you on the
Small/Medium/Large OVA size? The reason I...
Created by
rikardkrvaric
in Unified Communications Infrastructure
05-23-2017
05-23-2017
Do you use Office365, or local Exchange?
Created by
rikardkrvaric
in Unified Communications Infrastructure
05-23-2017
05-23-2017
Do you know WHERE the "Party extension or wait for operator" script
comes from? or is this something...
Public Statistics
| Date Registered | 12-15-2004 11:43 PM |
| Date Last Visited | 08-23-2019 01:18 PM |
| Total Messages Posted | 92 |
| Total Helpful Votes Received | 7 |
Helpful Votes Given To
.jpg "VIP Advisor"){kind=icon}
