3rd Party fax support.

[admin_2]

Does Unity support fax servers other than the Active Fax product? If so, which ones?<br><br>

[#2]

Unity currently supports (i.e. we have tested with) Lightning Fax, RightFax, Faxination, FaxSr, BisCom and FaxSys.

Unity can support any kind of fax server that meets a couple basic requirements:

1. It must have an Exchange gateway.
2. It must be able to handle forwarding emails to that gateway in the format "[FAX:Name@delivery number]"
3. It must have a unique message class that identifies the message in your inbox as a fax.

Unity can support adding any number of additional message classes to our list we filter your inbox on, so usually it's just a matter of sending a test fax, looking at it's message class, adding it to our registry and you're good to go.

if you have a fax server you'd like us to look at, let me know.



Jeff Lindborg
Unity Product Architect
Active Voice Corp
jlindborg@activevoice.com

[#3]

How do you check the message class of a fax?

[#4]

Send a fax to you mailbox and fire up Outlook (97, 98, 2000, doesn't matter).

at the top of your inbox you'll see the column headers for "from", "subject" etc... if you right click on this bar, you'll get a drop down menu that will include a choice for "Field Chooser". Select that and you'll get a "Field Chooser" dialog box.

At the top of the box is a drop down for the different categories of fields. Select "All Mail Fields" in that drop down.

If you scroll down the list you'll see "Message Class" offered. Just drag that option up to your field bar in your inbox and drop it where you want. You'll now see all the message classes of every message in your inbox. Most will be "IPM.NOTE" which is the generic email tag, but faxes should be something like IPM.NOTE.FaxSr.Fax or something along those lines. This is what you're looking for.



Jeff Lindborg
Unity Product Architect
Active Voice Corp
jlindborg@activevoice.com