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7920 and IPCC Express IP Phone Agent works??

palves
Level 1
Level 1

Can someone please confirm if the IPCC Express IP Phone Agent works with the 7920 Wireless IP Phone?? w/ V.2 software?

Or how about what about the Desktop Agent? Does it support the 7920?

PS. I know V.2 of the 7920 software is suppose to support the SERVICES options, but does CM4.1X and IPCC Express 3.5X support using the 7920?

thanks,

Paul

1 Reply 1

Hin Lee
Cisco Employee
Cisco Employee

Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.0 for Cisco CallManager Versions 4.1 , 4.0, 3.3

Cisco IP Contact Center (IPCC) and IPCC Express Support

Both Cisco IP Contact Center (IPCC) and IPCC Express clients are supported with Cisco Wireless IP Phone 7920, Release 2.0. Customer contact agents can use the Cisco wireless phone with these applications. For more information about Cisco IPCC, refer to the documentation at this link:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080216273.html#wp89692