02-05-2018 07:11 AM
Agent A is logged in using extension xxxx. Same Agent A can log on using same extension. Is this possible due to design or defect ?
02-06-2018 04:15 PM
Yogesh,
Please see this thread in the Cisco Support Community for more information. The user is asking about a similar situation.
https://supportforums.cisco.com/t5/contact-center/ucce-agents-and-shared-lines/td-p/3055927
I also recommend you look in the Cisco Support Community for more information about this topic.
Kelli Glass
Moderator for Cisco Customer Communities
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