Call Manager, Unity Active Directory integration ?

[ajenks]

We are shortly going to be starting a Call Manager / Unity implementation and I am a little unlcear as to the level of Active Directory integration there is. We currently only have AD for delivering exchange (we are a Netware house) so although all users have accounts, none of the user attributes except the essentials are filled in.

We want to cut down on duplicate administration and optimize and make the most of the info we have (or could) hold in AD. Can / are Call Manager / Unity users based on / created from AD users ? Should we start populating more AD info in advance of the install etc. ?

Are there any documents that outline the details on this ? It would be a shame to duplicate the same user directory in call manager if we can use AD. Also, I am not sure whether there are any further benefits of AD integration.

[kthorngr]

Unity will use the AD users as part of the Excahnge mailstore. CallManager can be confiured to use the same AD and thus the same users. By default CCM uses the built in DC Directory. You can install the CallManager Corporate Directory plugin, configure it apporpriately for your environemnt during the install and have full CCM functionality using your AD environment. Please refer to this URL for more information:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/install/plugins/plug401.htm

You can refer to the plugin installation instructions for the specific version of CCM you are going to install.

Kev