cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
461
Views
0
Helpful
3
Replies

CCME huntgroup

alain.bider
Level 1
Level 1

Hi,

In the CCME hunt group we can have either sequential or peer. How do I need to configure CCME if I want all phone parts of a hunt group to ring simultanously??

Thanks

Alain

3 Replies 3

maphelps
Level 1
Level 1

To create "Broadcast" huntgroups where all phones in the group ring at the same time you need to use Overlay-DN's.

This is covered in the Secondary Call Coverage section of the Admin guide, under ephone-dn Overlays.

An ephone-dn overlay allows more than one ephone-dn to share the same physical line button on an IP

phone. Overlaid ephone-dns can be used to receive incoming calls and place outgoing calls.

Ephone-dn overlays can use ephone-dns with the same number or different numbers. The order in which

ephone-dns are used by incoming calls can be determined by the ephone-dns’ preference configurations.

For example, ephone-dn 1 through ephone-dn 4 have the same number of 1001, and three phones are

configured with the button 1o1,2,3,4 command. A call to 1001 will ring on the ephone-dn with the

highest preference and display the caller ID on all phones that are on hook. If another incoming call to

1001 is placed while the first call is active (and the first ephone-dn with the highest preference is

configured with the no huntstop command), the call will roll over to the ephone-dn with the next-highest

preference, and so forth. If the ephone-dns in an ephone-dn overlay use different numbers, incoming

calls will go to these numbers’ ephone-dns with highest preferences.

Example

ephone-dn 1

number 1001

no huntstop

preference 0

ephone-dn 2

number 1001

no huntstop

preference 1

ephone-dn 3

number 1001

huntstop

preference 2

ephone 10

button 1o1,2,3

ephone 11

button 1o1,2,3

ephone 12

button 1o1,2,3

Thanks. But how will phones ring at the same time?? By having equal preference??

Alain

I tackled this problem by assigning a shared line to all the phones as a feature ring to provide distiction. The call was assigned as a second line on all phone and then forwarded to voice mail after no answer. This also allows the message notification for voice mail on a general delivery mailboxes when uses CUE.

ephone-dn 5 dual-line

number 1011

label Sales

description Sales

name Sales

call-forward noan 2000 timeout 12

ephone 3

type 7960

button 1:3 2f5

!

ephone 4

type 7960

button 1:4 2f5